Field Service Technician - Durban

Placements24; Durban; Híbrido; ZAR 300.000 - 420.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Company vehicle

Fuel card

Mobile phone

Medical and dental insurance

Retirement savings plan

Performance bonus

Work-life balance

Descripción de la vacante

Placements24 is seeking a Field Service Technician based in Durban, KwaZulu-Natal. This hybrid role involves on-site client visits and remote support for installation, maintenance, and repair of industrial equipment across the region.

The ideal candidate has hands-on technical skills, system diagnostic ability, and strong customer-facing capabilities. Travel within the service area and occasional weekend hours may be required.

Formación

• Proven experience as a Field Service Technician or similar hands-on role.
• Strong mechanical and electrical aptitude for diagnosing and repairing complex systems.
• Ability to read technical manuals, schematics, and blueprints.
• Excellent problem-solving and troubleshooting skills.
• Strong customer service and communication skills with a professional demeanor.

Responsabilidades

• Perform professional installations of new equipment and systems at client sites.
• Conduct routine preventive maintenance and inspections to ensure optimal system performance.
• Diagnose and troubleshoot mechanical, electrical, and software issues, implementing repair solutions.
• Respond to service calls and emergency repairs to minimize downtime.
• Provide technical support and guidance to clients on operation and maintenance.
• Maintain accurate service reports, including parts used and labor hours.
• Manage spare parts inventory and ensure tools and equipment are available.
• Collaborate with internal teams to feedback on product performance and client needs.
• Adhere to safety regulations and company policies on client premises.
• Participate in ongoing training to stay updated on new product lines.

Conocimientos

Field service

Mechanical aptitude

Electrical aptitude

Diagnostics

Customer service

Independent worker

Driver's license

Educación

Electrical/Mechanical engineering certifications

Descripción del empleo

About the Role

Our client, a rapidly expanding provider of industrial automation solutions, is seeking a dedicated Field Service Technician to join their team based in **Durban, KwaZulu-Natal, ZA**. This hybrid role offers a balance between remote support and on-site client visits, providing a dynamic and engaging work environment. You will be responsible for the installation, maintenance, and repair of sophisticated machinery and systems at client locations across the region. The ideal candidate is technically proficient, customer-focused, and adept at managing their schedule effectively to meet service demands. This position requires a hands‑on approach, combined with strong diagnostic skills and the ability to work independently. If you are a motivated individual looking to build a career in a growing industry with opportunities for advancement, this role is an excellent fit.

Key Responsibilities

• Perform professional installations of new equipment and systems at client sites.
• Conduct routine preventive maintenance and inspections to ensure optimal system performance and longevity.
• Diagnose and troubleshoot mechanical, electrical, and software issues, implementing effective repair solutions.
• Respond promptly to service calls and emergency repair requests, ensuring minimal downtime for clients.
• Provide technical support and guidance to clients on equipment operation and maintenance.
• Maintain accurate and detailed service reports, including parts used, labor hours, and issue resolutions.
• Manage spare parts inventory and ensure necessary tools and equipment are available for service calls.
• Collaborate with the internal engineering and sales teams to provide feedback on product performance and client needs.
• Adhere to all safety regulations and company policies while on client premises.
• Participate in ongoing training to stay updated on new product lines and service techniques.

Requirements

• Proven experience as a Field Service Technician or similar hands‑on technical role.
• Strong mechanical and electrical aptitude, with experience in diagnosing and repairing complex systems.
• Proficiency in reading technical manuals, schematics, and blueprints.
• Excellent problem‑solving and troubleshooting skills.
• Strong customer service and communication skills, with a professional demeanor.
• Ability to work independently with minimal supervision and manage time effectively.
• Valid driver's license and a clean driving record are essential.
• Willingness to travel within the designated service area and occasionally work flexible hours, including weekends if needed.
• Technical qualifications or certifications in a relevant field (e.g., Electrical Engineering, Mechanical Engineering) are advantageous.
• Experience with industrial automation or manufacturing equipment is a plus.

Benefits

• Our client offers a competitive salary, comprehensive medical and dental insurance, and a retirement savings plan.
• Field service personnel are provided with a company vehicle, fuel card, and mobile phone.
• Opportunities for continuous training and professional development are available, including manufacturer‑specific certifications.
• A performance-based bonus structure is in place to reward excellent service and client satisfaction.
• Join a supportive team environment with a focus on work‑life balance and career growth within a leading industry player.