Field Service Engineer - KwaZulu-Natal

Placements24; Pietermaritzburg; Hybrid; ZAR 420,000 - 600,000; Full time

Benefits offered by this job

Company vehicle for business travel

Competitive remuneration package

Ongoing training and development

Career advancement opportunities

Job summary

Placements24 is seeking a skilled Field Service Engineer to join our client in Pietermaritzburg, KwaZulu-Natal. The role involves on-site installations, maintenance, and repairs of complex machinery, acting as the technical face of the company for customers in the region.

The position is primarily field-based with occasional remote collaboration with engineering teams for complex issues and reporting. The successful candidate will travel regionally, adhere to safety standards, and provide

Qualifications

• Proven experience in field service or maintenance in industrial/manufacturing environments.
• Strong mechanical, electrical, and PLC knowledge.
• Willing to travel within KwaZulu-Natal and beyond.

Responsibilities

• Perform on-site installation, commissioning, and configuration of industrial equipment.
• Diagnose, repair, and service machinery with timely solutions.
• Liaise with clients to understand needs and ensure service satisfaction.
• Maintain service reports and inventory of spare parts.
• Collaborate with engineering team to resolve complex problems.
• Adhere to safety regulations on client sites.
• Coordinate travel and scheduling efficiently.
• Provide technical training and support as required.
• Respond to service calls and emergencies to minimise downtime.

Skills

Field service

Electrical & PLC

Troubleshooting

Education

Industrial automation qualification

Tools

Diagnostic tools

Job description

About the Role

Our client, a leading provider of industrial automation solutions, is seeking a highly skilled and experienced Field Service Engineer to join their dedicated team in Pietermaritzburg, KwaZulu-Natal. This role requires a professional who can perform on-site installations, maintenance, and repairs of complex machinery and systems. The successful candidate will be the technical face of the company for clients in the region, ensuring optimal performance and client satisfaction. While the role is primarily field-based, there will be opportunities for remote collaboration with the engineering and support teams for complex issue resolution and reporting. This is an excellent opportunity for a proactive and technically adept individual to contribute significantly to our client's operational success and build strong client relationships within the KwaZulu-Natal region. We are looking for someone who is passionate about solving technical challenges and maintaining high standards of service delivery.

Key Responsibilities

• Perform on-site installation, commissioning, and configuration of industrial equipment and systems.
• Conduct routine maintenance, inspections, and preventative servicing of machinery to ensure peak operational efficiency.
• Diagnose and troubleshoot mechanical, electrical, and software issues, providing timely and effective repair solutions.
• Respond promptly to service calls and emergency breakdowns, minimizing downtime for clients.
• Liaise directly with clients to understand their needs, provide technical guidance, and ensure service satisfaction.
• Maintain accurate service reports, documentation, and inventory of spare parts.
• Collaborate with the internal engineering team to resolve complex technical problems and provide feedback for product improvement.
• Adhere strictly to all safety regulations and company policies while on client sites.
• Provide technical training and support to client personnel as required.
• Manage service schedules and travel arrangements efficiently.

Requirements

• Proven experience as a Field Service Engineer, Maintenance Technician, or similar role within an industrial or manufacturing environment.
• Strong understanding of mechanical, electrical, and PLC systems.
• Proficiency in diagnosing and repairing complex machinery and equipment.
• Excellent problem-solving and analytical skills.
• Strong communication and customer service skills, with the ability to build rapport with clients.
• Willingness to travel extensively within the KwaZulu-Natal region and occasionally beyond.
• Ability to interpret technical manuals, schematics, and blueprints.
• Relevant technical qualification or trade certification (e.g., Mechanical Engineering, Electrical Engineering, Industrial Automation).
• Experience with diagnostic tools and testing equipment.
• Valid driver's license and a clean driving record.

Benefits

• Competitive remuneration package.
• Provision of a company vehicle for business travel.
• Opportunity to work with cutting-edge industrial technologies.
• Exposure to diverse manufacturing and industrial sectors.
• Supportive team environment with access to ongoing training.
• Potential for career advancement within the company.
• Contribution to the efficiency and success of various industries.