Field Service Technician - Automation Systems

Placements24; Durban; On-site; ZAR 300,000 - 420,000; Full time

Benefits offered by this job

Company vehicle

Medical aid

Retirement fund

Career development

Competitive salary

Job summary

Placements24 seeks a Field Service Technician to install, service and repair automated manufacturing equipment in Durban. You will diagnose issues across electrical, mechanical and pneumatic subsystems and perform on-site maintenance to minimise downtime.

The role requires a technical diploma or certification in Electrical Engineering Technology or Mechatronics, willingness to travel within the Durban region, and strong customer-facing skills.

Qualifications

• Proven experience as a Field Service Technician in industrial automation/manufacturing.
• Strong knowledge of electrical, mechanical and pneumatic systems.
• Experience reading schematics, manuals and blueprints.
• Excellent diagnostic and problem-solving abilities.

Responsibilities

• Install, maintain, and repair automation systems and robotic equipment on-site.
• Perform routine diagnostics and preventative maintenance.
• Troubleshoot and resolve technical issues promptly.
• Read and interpret electrical, mechanical drawings and schematics.
• Collaborate with customers to understand needs and provide solutions.
• Provide on-site training to customers on operation and basic maintenance.

Skills

Field service

Electrical systems

Mechatronics

Troubleshooting

Customer service

Education

Electrical Engineering Technology diploma

Mechatronics certification

Tools

PLC programming

VFDs

Industrial control systems

Job description

About the Role

Our client, a prominent provider of automated manufacturing solutions, is seeking a dedicated Field Service Technician to be based in Durban . This role is crucial for providing on-site support to our valued customers, ensuring the smooth operation and maintenance of their automated production lines and equipment. You will be at the forefront of resolving technical challenges, performing installations, and conducting essential maintenance to uphold system integrity and minimize operational disruptions. This position demands a hands-on approach, excellent problem-solving skills, and a commitment to customer satisfaction. Join a team that values expertise, initiative, and a proactive approach to service delivery, contributing directly to the success of businesses across the region. Your efforts will directly impact client productivity and operational efficiency.

Key Responsibilities

• Install, maintain, and repair complex automation systems, including robotic cells, conveyor systems, and integrated machinery.
• Perform routine diagnostic checks and preventative maintenance on electromechanical equipment.
• Troubleshoot and resolve technical issues efficiently and effectively on-site.
• Interpret technical drawings, schematics, and blueprints to guide service operations.
• Collaborate with customers to understand their needs and provide tailored technical solutions.
• Provide on-site training to customer personnel on equipment operation and basic maintenance.
• Ensure all safety protocols are strictly adhered to during service operations.
• Manage service requests, schedule appointments, and maintain detailed service reports.
• Maintain an inventory of spare parts and service tools, ensuring proper usage and return.
• Communicate effectively with the internal engineering and support teams regarding site issues and client feedback.

Requirements

• A technical diploma or certification in Electrical Engineering Technology, Mechatronics, or a related field.
• Proven experience as a Field Service Technician, preferably within an industrial automation or manufacturing environment.
• Strong understanding of electrical, mechanical, and pneumatic systems.
• Experience with PLCs, VFDs, and industrial control systems is highly desirable.
• Ability to read and understand technical manuals and schematics.
• Excellent diagnostic and problem-solving abilities.
• Strong customer service orientation and interpersonal skills.
• Ability to work independently, manage time effectively, and travel extensively within the Durban area and surrounding regions.
• Valid driver's license and a clean driving record.
• Willingness to work flexible hours, including occasional evenings and weekends as required by service demands.

Benefits

• Our client offers a competitive salary package, including allowances for travel and expenses.
• You will have access to a company vehicle for site visits.
• The position includes a comprehensive benefits package, such as medical aid and retirement fund contributions.
• Opportunities for continuous professional development and training on new technologies will be provided.
• This role offers the chance to work with cutting-edge automation equipment and develop your skills in a challenging yet rewarding field service environment.
• Become a vital part of a team dedicated to supporting industrial operations in Durban and contributing to the region's economic growth.