Field Service Technician - Heavy Machinery

Placements24; Durban; Hybrid; ZAR 201,000 - 335,000; Full time

Benefits offered by this job

Company vehicle

Fuel card

Tool allowance

Ongoing technical training

Hybrid work model

Job summary

Placements24 is seeking a Field Service Technician to service industrial machinery in the Durban area. You will travel to client sites, perform on-site maintenance, diagnostics, and repairs to keep heavy equipment operating at peak performance.

Ideal candidates bring strong mechanical, hydraulic, and electrical troubleshooting skills, experience with diagnostic tools, and the ability to explain complex issues clearly to customers. A valid driving license and willingness to travel are essential.

Qualifications

• Experience as Field Service Technician in heavy machinery.
• Strong mechanical, hydraulic, and electrical troubleshooting skills.
• Ability to read manuals, schematics, and blueprints.
• Proficiency with diagnostic tools and software.
• Excellent customer service and communication skills.
• Ability to travel extensively within KwaZulu-Natal.
• Valid drivers license with clean record.
• Willing to work flexible hours including weekends/evenings.
• Relevant trade qualification or technical certification is advantageous.

Responsibilities

• Perform on-site installations, preventive maintenance, and repairs on heavy industrial machinery.
• Diagnose and troubleshoot mechanical, electrical, and hydraulic issues.
• Communicate issues and solutions clearly to clients.
• Maintain service reports, parts inventories, and time logs.
• Adhere to safety protocols on client premises.
• Provide technical training to customer personnel.
• Manage service vehicle inventory and maintenance.
• Collaborate with technical support to resolve equipment problems.
• Stay updated on product knowledge through training.
• Ensure efficient use of time to meet SLAs.

Skills

Field service

Mechanical troubleshooting

Electrical troubleshooting

Hydraulic systems

Diagnostics tools

Customer communication

Time management

Travel willingness

Driving license

Education

Trade qualification or technical certification

Tools

Diagnostic equipment

Blueprints interpretation

Job description

About the Role

Our client, a leading provider of industrial machinery and equipment, is seeking a dedicated Field Service Technician to serve the Durban, KwaZulu-Natal region. This role is essential for ensuring our clients' heavy machinery operates at peak performance through expert on-site maintenance, diagnostics, and repair. You will be the face of our company for many customers, providing exceptional technical support and building lasting relationships.

This is a dynamic role involving travel to various client sites within Durban and surrounding areas, with opportunities for occasional remote support and training. If you have a strong mechanical aptitude, electrical diagnostic skills, and a passion for problem-solving in demanding environments, this could be the perfect opportunity for you.

Key Responsibilities

• Perform on-site installations, preventative maintenance, and repairs on heavy industrial machinery.
• Diagnose and troubleshoot complex mechanical, electrical, and hydraulic issues using diagnostic tools and equipment.
• Effectively communicate technical issues and solutions to clients, ensuring clear understanding and satisfaction.
• Maintain accurate service reports, parts inventories, and time logs using company software.
• Adhere to all safety protocols and company guidelines while on client premises.
• Provide technical training and guidance to customer personnel on equipment operation and basic maintenance.
• Manage service vehicle inventory and maintenance.
• Collaborate with the technical support team to resolve challenging equipment problems.
• Stay updated on product knowledge and technical advancements through ongoing training.
• Ensure efficient use of time and resources to meet service level agreements.

Requirements

• Proven experience as a Field Service Technician or similar role, with a focus on heavy machinery (e.g., construction, agricultural, mining equipment).
• Strong mechanical, hydraulic, and electrical troubleshooting skills.
• Ability to interpret technical manuals, schematics, and blueprints.
• Proficiency with diagnostic tools and software.
• Excellent customer service and communication skills.
• Ability to work independently and manage time effectively.
• Willingness to travel extensively within the KwaZulu-Natal region and occasionally further afield.
• Valid driver's license with a clean driving record.
• Ability to work flexible hours, including occasional weekends and evenings.
• Relevant trade qualification or technical certification is highly advantageous.

Benefits

• Competitive contractor rate with potential for performance bonuses.
• Company vehicle and fuel card.
• Comprehensive tool allowance.
• Access to ongoing technical training and professional development.
• Opportunity to work with cutting-edge industrial equipment.
• Hybrid work model allowing for planning and remote administrative tasks.
• Exposure to a diverse range of clients and challenging projects in the Durban area.