Field Service Technician - Automation Systems

Placements24; Mtubatuba Local Municipality; On-site; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Company vehicle

Travel allowance

Health benefits

Retirement savings plan

Professional development

Job summary

Placements24 is seeking a Field Service Technician to support on-site installations, maintenance and repairs of industrial automation systems across Richards Bay and the KwaZulu-Natal region. You will travel regularly to customer facilities to install and commission equipment while upholding safety and quality.

The role requires hands-on technical proficiency with PLCs, HMIs and VFDs, plus strong troubleshooting and customer service skills.

Qualifications

• Proven experience as a Field Service Technician or similar in industrial automation.
• Strong mechanical, electrical and control systems knowledge (PLCs, HMIs, VFDs).
• Ability to read schematics and manuals and troubleshoot under field conditions.

Responsibilities

• Perform on-site installation, configuration and commissioning of automation equipment.
• Conduct preventive maintenance and inspections for optimal performance.
• Diagnose and troubleshoot mechanical, electrical and software issues on-site.
• Perform repairs and replacements to high quality standards.
• Respond to emergency calls and provide 24/7 support as needed.
• Interpret manuals, schematics and blueprints to guide service activities.
• Provide training and support to operators and maintenance staff.
• Maintain service reports, logs and inventory records.
• Collaborate with engineering and sales to feedback product needs.
• Ensure compliance with safety policies and site regulations.

Skills

Troubleshooting

Customer service

Mechanical aptitude

Electrical aptitude

Time management

Education

Diploma in Electrical Eng

Mechatronics

Tools

Siemens

Rockwell

Job description

About the Role

Our client, a leading provider of specialized industrial automation solutions, is seeking a dedicated and technically proficient Field Service Technician to support their extensive client base. This role requires extensive travel to customer sites throughout the Richards Bay, KwaZulu-Natal, ZA region and surrounding areas, providing on-site installation, maintenance, and repair services for sophisticated automation systems. You will be the face of our client to their customers, ensuring systems operate at peak performance and addressing any technical challenges promptly. The ideal candidate possesses strong mechanical and electrical aptitude, excellent troubleshooting skills, and a commitment to delivering exceptional customer service. This is a field-based position requiring regular travel to various industrial facilities.

Key Responsibilities

• Perform on-site installation, configuration, and commissioning of industrial automation equipment and control systems.
• Conduct routine preventive maintenance and inspections to ensure optimal equipment performance and longevity.
• Diagnose and troubleshoot complex mechanical, electrical, and software issues on-site, providing timely and effective solutions.
• Perform repairs and replace faulty components, ensuring all work is completed to the highest quality standards.
• Respond to emergency service calls and provide 24/7 support as needed.
• Interpret technical manuals, schematics, and blueprints to guide service and repair activities.
• Provide technical training and support to customer operators and maintenance staff.
• Maintain accurate service reports, work logs, and inventory records.
• Collaborate with the engineering and sales teams to provide feedback on product performance and customer needs.
• Ensure compliance with all company safety policies and procedures, as well as client site-specific regulations.

Requirements

• Proven experience as a Field Service Technician or in a similar hands-on technical role within industrial automation.
• Strong understanding of mechanical, electrical, and control systems (PLCs, HMIs, VFDs).
• Proficiency in reading and interpreting technical documentation, including electrical schematics and mechanical drawings.
• Excellent troubleshooting and problem-solving skills with a methodical approach.
• Strong customer service and communication skills, with the ability to build rapport with clients.
• Ability to work independently and manage time effectively while travelling.
• Willingness to undertake frequent travel within the Richards Bay, KwaZulu-Natal, ZA region and occasionally further afield.
• A valid driver's license and a clean driving record.
• A relevant technical qualification (e.g., Diploma in Electrical Engineering, Mechatronics).
• Experience with specific automation platforms (e.g., Siemens, Rockwell) is a plus.

Benefits

• Competitive salary with performance-based incentives.
• Company vehicle and fuel allowance provided.
• Comprehensive health and wellness benefits.
• Per diem and accommodation allowance for travel.
• Opportunities for professional development and advanced training.
• Exposure to diverse industrial environments and cutting-edge technology.
• Retirement savings plan.