Field Service Technician - Automated Systems

Placements24; Pietermaritzburg; Hybrid; ZAR 300,000 - 420,000; Full time

Benefits offered by this job

Performance bonus

Medical aid and pension fund

Company vehicle with fuel card

Training and certifications

Generous leave policy

Employee assistance program

Job summary

Placements24 is recruiting a Field Service Technician for our client in Pietermaritzburg, KwaZulu-Natal. You will perform maintenance, diagnostics and repairs on automated machinery, install new equipment, and provide on-site support to keep production lines running smoothly.

The role requires a National Diploma or B.Tech in Electrical or Mechanical Engineering and at least 3 years of hands-on experience with PLCs, robotics and HMI interfaces.

Qualifications

• Minimum of a National Diploma or B.Tech in Electrical Engineering, Mechanical Engineering, or related technical field.
• 3+ years of experience as a Field Service Technician or in a similar role.
• Willingness to travel regularly within Pietermaritzburg, KwaZulu-Natal area and occasional overnight stays.
• Proficiency in reading and interpreting technical manuals, schematics, and blueprints.

Responsibilities

• Perform routine maintenance, diagnostics, and repairs on automated machinery and control systems.
• Install, configure, and commission new equipment and ensure systems operate to specifications.
• Troubleshoot complex technical issues, identify root causes, and implement effective solutions.
• Conduct preventative maintenance inspections to anticipate and address potential problems before they impact production.
• Provide on-site technical support and training to client personnel, ensuring they can operate equipment effectively.
• Maintain detailed service reports, logs, and inventory of spare parts.
• Adhere to safety regulations and company protocols during site visits and repair operations.
• Collaborate with engineering and sales teams to provide feedback on product performance and client needs.

Skills

Field Service

PLCs

Robotics

HMI interfaces

Diagnostics

Education

National Diploma or B.Tech

Job description

About the Role

Our client, a leader in industrial automation and machinery, is seeking a highly skilled and dedicated Field Service Technician to join their dynamic team. This is a critical role focused on ensuring the optimal performance and longevity of sophisticated automated systems deployed across various industrial sectors. You will be an essential part of maintaining the operational integrity of our clients' production lines, directly contributing to their success. The role requires a proactive approach to problem-solving and a commitment to delivering exceptional service, often in demanding environments. Your expertise will be valued in keeping critical machinery running smoothly, minimizing downtime, and ensuring client satisfaction. This position offers a challenging yet rewarding career path for an individual passionate about technology and engineering. We are looking for someone based in or willing to travel frequently within the Pietermaritzburg, KwaZulu-Natal region, with occasional travel further afield required. The successful candidate will be part of a supportive team that emphasizes continuous learning and professional development within the evolving field of industrial automation.

Key Responsibilities

• Perform routine maintenance, diagnostics, and repairs on a wide range of automated machinery and control systems.
• Install, configure, and commission new equipment, ensuring all systems are operational according to specifications.
• Troubleshoot complex technical issues, identify root causes, and implement effective solutions in a timely manner.
• Conduct preventative maintenance inspections to anticipate and address potential problems before they impact production.
• Provide on-site technical support and training to client personnel, ensuring they can operate and maintain equipment effectively.
• Maintain detailed service reports, logs, and inventory of spare parts.
• Adhere to all safety regulations and company protocols during site visits and repair operations.
• Collaborate with the engineering and sales teams to provide feedback on product performance and client needs.

Requirements

• Minimum of a National Diploma or B.Tech in Electrical Engineering, Mechanical Engineering, or a related technical field.
• Proven experience (3+ years) as a Field Service Technician or in a similar role, with a strong understanding of automated systems, PLCs, robotics, and HMI interfaces.
• Proficiency in reading and interpreting technical manuals, schematics, and blueprints.
• Excellent diagnostic and problem-solving skills, with the ability to work independently and manage time effectively.
• Strong communication and interpersonal skills, with the ability to interact professionally with clients and colleagues.
• Valid driver's license and a clean driving record.
• Willingness to travel regularly within the Pietermaritzburg, KwaZulu-Natal area and occasional overnight stays.
• Familiarity with industrial networking protocols and cybersecurity best practices is a plus.

Benefits

• Our client offers a competitive remuneration package, including a performance-based bonus structure.
• Employees benefit from comprehensive medical aid and pension fund contributions.
• We provide a company vehicle for business use, along with a fuel card.
• Opportunities for ongoing professional development, specialized training courses, and certifications are readily available.
• A supportive and collaborative work environment is guaranteed, fostering career growth and advancement.
• Furthermore, we offer a generous leave policy and employee assistance programs to ensure a healthy work-life balance.
• Join a forward-thinking company at the forefront of technological innovation.