Field Service Millwright – Fmcg (Durban, On-Call)

Onecart Pty; Durban; Hybrid; ZAR 260,000 - 380,000; Full time

Benefits offered by this job

Company vehicle

Fuel allowance

Medical insurance

Retirement planning

Training and development

Hybrid work model

Job summary

Durban MH Solutions seeks a Field Service Technician to install, maintain and repair telecommunications equipment at client sites across KwaZulu-Natal. You will travel to customer locations, diagnose faults and perform tests to deliver timely, high‑quality service.

Requirements include a technical qualification in Electronics or Telecommunications, field experience in telecoms, strong diagnostic skills, a valid driver’s license, and the ability to work independently.

Qualifications

• Trade-tested Millwright with strong electrical/instrumentation experience.
• 3–5 years experience as Field Service Technician in FMCG industry.
• Experience in Transport & Logistics environment is advantageous.

Responsibilities

• Troubleshooting and repair of complex machinery on site.
• Reading manuals/diagrams/mechanical/electrical schematics.
• Installation/commissioning/training on equipment.
• Writing reports based on service findings and maintenance.
• Maintaining safety standards on site and in workshop.
• Providing timely on-site customer support and issue resolution.

Skills

Field service experience

Telecoms knowledge

Electrical/Instrumentation

Driver's license

Troubleshooting

Reading diagrams

Education

Trade Test Certification (Millwright)

Matric or equivalent NQF

Tools

Diagnostic tools

Test equipment

Job description

Field Service Technician

Durban MH Solutions

Posted 10 days ago

Job Description

The main purpose of the job:
To assist in ensuring the efficiency and productivity of the workshop and travelling to clients sites to deal with breakdowns, repairs and maintenance of equipment.

Requirements:

• Matric or equivalent NQF.
• Must be a trade-tested Millwright with strong electrical / Instrumentation experience
• Min 3-5 years experience as a Field Service Technician calling on clients,Food & Bev manufactures, doing onsite repairs. (Please note that we are not looking for an in-house FMCG Millwright, but rather someone who has worked as a Field Service Technician in the FMCG industry)

Responsibilities:

• Troubleshooting and repair of complex machinery in a professional/timely manner.
• Reading and understanding of manuals/blueprints/diagrams/mechanical schematics and electrical diagrams.
• Running trials/tests on equipment and interpreting the results into further recommendations
• Undertaking installation/commissioning/training on equipment
• Writing up reports based on findings/service on equipment
• Performing routine maintenance on complex equipment at site or in the workshop.
• Ability to work with minimal supervision and use technical judgement on complex tasks.
• Prompt assistance/advise to customers with queries/breakdowns in an appropriate manner.
• Ensure customers expectations are exceeded with respect to quality and service.
• Respond immediately to requests for workshop breakdowns from customers.
• Action customer services as per schedule.
• Analyse the cause of the problem.
• Arrange quotes for customers to authorise repairs.
• Ensure arranged and required spares to complete the job are available
• Maintain safety standards both in-house and at customers.
• Form part of the standby team.

Our client is looking for a diligent and skilled Field Service Technician specializing in telecoms to join their team in Durban . In this hands‑on role, you will be responsible for the installation, maintenance, and repair of telecommunications equipment at various client sites throughout the KwaZulu-Natal region. You will be the face of our client on‑site, ensuring customer satisfaction through expert technical service and timely issue resolution. This is an excellent opportunity for a technically adept individual who enjoys problem‑solving in diverse environments and contributing directly to client success.

About the Role

Our client is looking for a diligent and skilled Field Service Technician specializing in telecoms to join their team in Durban . In this hands‑on role, you will be responsible for the installation, maintenance, and repair of telecommunications equipment at various client sites throughout the KwaZulu-Natal region. You will be the face of our client on‑site, ensuring customer satisfaction through expert technical service and timely issue resolution. This is an excellent opportunity for a technically adept individual who enjoys problem‑solving in diverse environments and contributing directly to client success.

Key Responsibilities

• Install, configure, and test telecommunications equipment, including fiber optic cabling, routers, switches, and antennas.
• Perform routine maintenance and preventative checks on installed systems to ensure optimal performance.
• Diagnose and repair faults in telecommunication networks and equipment, utilizing specialized testing tools.
• Respond to service calls and emergency repair requests in a timely and efficient manner.
• Document all service activities, including work performed, parts used, and time spent, in the company's reporting system.
• Provide basic training and support to clients on the operation of installed telecommunications systems.

Requirements

• Technical qualification or certification in Electronics, Telecommunications, or a related field.
• Proven experience as a Field Service Technician or similar role within the telecoms industry.
• Strong understanding of telecommunications principles, including fiber optics, wireless technologies, and networking basics.
• Proficiency with diagnostic tools and test equipment used in telecommunications maintenance.
• Valid driver's license and a clean driving record are essential.
• Ability to work independently, manage time effectively, and handle physically demanding tasks.

Benefits

• Competitive annual salary with potential for overtime pay.
• Company vehicle and fuel allowance for field operations.
• Comprehensive medical insurance and retirement planning options.
• Training and development opportunities to enhance technical skills.
• Work with a reputable company in the vibrant coastal city of Durban .

Must have a minimum of 3 years experience as a Field Service Technician in the Transport & Logistics Industry

Experience in Refrigeration & Mechanical & Auto Electrical work will be essential

Relevant Technical Qualification | Trade Test is essential

Strong Diagnostic and repair skills across multiple technical disciplines

Valid Driver's License

Minimum Requirements:

• Must have a minimum of 3 years experience as a Field Service Technician in the Transport & Logistics Industry
• Experience in Refrigeration & Mechanical & Auto Electrical work will be essential
• Relevant Technical Qualification | Trade Test is essential
• Strong Diagnostic and repair skills across multiple technical disciplines
• Valid Driver's License

Salary Structure:

• Competitive, market-related salary package (based on experience)
• Benefits
• 13th Cheque
• Standby Allowance

(Only suitable candidates will be shortlisted and contacted within 14 days)

• Valid driver's licence with a good driving record
• Technical experience in refrigeration, electrical, mechanical, or a related technical field
• Previous experience in driving and delivering equipment
• 12 years' experience in refrigeration or a technical service environment will be advantageous
• Safe Gas Handling Licence (essential)
• Good knowledge of refrigeration and beverage dispensing equipment
• Basic mechanical and electrical fault-finding skills
• Ability to diagnose and repair technical equipment efficiently
• Excellent customer service and relationship-building skills
• Strong verbal and written communication skills
• Good planning, organisational and time management abilities
• High attention to detail and accuracy
• Ability to work independently and as part of a team
• Strong problem-solving and troubleshooting skills
• Ability to perform well under pressure and meet deadlines
• Computer literacy for completing service reports and job documentation

Minimum Requirements

• Grade 12 (Matric)
• Valid driver's licence with a good driving record
• Technical experience in refrigeration, electrical, mechanical, or a related technical field
• Previous experience in driving and delivering equipment
• 12 years' experience in refrigeration or a technical service environment will be advantageous
• Safe Gas Handling Licence (essential)

Skills & Competencies

• Good knowledge of refrigeration and beverage dispensing equipment
• Basic mechanical and electrical fault-finding skills
• Ability to diagnose and repair technical equipment efficiently
• Excellent customer service and relationship-building skills
• Strong verbal and written communication skills
• Good planning, organisational and time management abilities
• High attention to detail and accuracy
• Ability to work independently and as part of a team
• Strong problem-solving and troubleshooting skills
• Ability to perform well under pressure and meet deadlines
• Computer literacy for completing service reports and job documentation

Personal Attributes

• Professional, reliable and customer-focused
• Positive attitude with a willingness to learn
• Strong work ethic and accountability
• Excellent interpersonal skills
• Adaptable and able to work in a fast‑paced environment
• Safety‑conscious with a commitment to company procedures
• Takes pride in maintaining high‑quality workmanship

Key Responsibilities Technical Repairs & Maintenance

• Diagnose faults on refrigeration and dispensing equipment.
• Perform repairs, servicing and preventative maintenance.
• Sanitize and clean equipment in accordance with company standards.
• Inspect equipment before dispatch to ensure it meets quality standards.
• Complete service reports and job cards accurately.
• Ensure all work is completed within agreed service level agreements (SLAs).

Warehouse Operations

• Assist with general warehouse operations and housekeeping.
• Receive, store and prepare equipment for dispatch.
• Participate in stock counts and inventory control activities.
• Maintain accurate warehouse records and scanning processes.
• Ensure vehicle stock is accurately controlled and replenished.
• Load and unload equipment safely and efficiently.

Deliveries & Customer Service

• Deliver equipment safely and professionally to customer sites.
• Install, collect and exchange equipment where required.
• Provide basic operational guidance to customers.
• Represent the company professionally during all customer interactions.
• Ensure company vehicles are maintained in a clean and roadworthy condition.

Key Performance Indicators (KPIs)

• Repairs and preventative maintenance completed within SLA timeframes.
• High first‑time fix rate and quality of workmanship.
• Accurate completion of service reports and job documentation.
• Effective stock control with minimal discrepancies.
• Safe and timely deliveries.
• Positive customer feedback and service standards maintained.
• Compliance with company health, safety and quality procedures.

Our client seeks a motivated and technically adept Field Service Technician to provide on‑site support and maintenance for telecommunications equipment across the Durban region. In this role, you will be the face of our client's service commitment, responsible for the installation, repair, and upkeep of essential telecom infrastructure at customer locations. Your expertise will ensure that clients receive reliable and efficient service, directly contributing to customer satisfaction and operational continuity. This position is ideal for a hands‑on individual who enjoys problem‑solving in diverse environments and values a blend of independent field work and collaborative team efforts, supported by a hybrid approach to operational management within the vibrant city of Durban .

About the Role

Our client seeks a motivated and technically adept Field Service Technician to provide on‑site support and maintenance for telecommunications equipment across the Durban region. In this role, you will be the face of our client's service commitment, responsible for the installation, repair, and upkeep of essential telecom infrastructure at customer locations. Your expertise will ensure that clients receive reliable and efficient service, directly contributing to customer satisfaction and operational continuity. This position is ideal for a hands‑on individual who enjoys problem‑solving in diverse environments and values a blend of independent field work and collaborative team efforts, supported by a hybrid approach to operational management within the vibrant city of Durban .

Key Responsibilities

• Install, configure, test, and maintain telecommunications equipment and systems at customer sites.
• Diagnose and resolve technical issues related to network connectivity, hardware malfunctions, and software problems.
• Perform routine maintenance and upgrades on telecommunication infrastructure as scheduled.
• Provide technical assistance and training to customers on equipment usage and basic troubleshooting.
• Document all service calls, including issues identified, actions taken, and resolution status.
• Adhere to safety protocols and company policies while performing duties in the field.

Requirements

• Relevant technical qualification or certification in Telecommunications, Electronics, or a related field.
• Proven experience as a Field Service Technician or in a similar technical support role within the telecom industry.
• Strong understanding of telecommunications principles, including fiber optics, copper cabling, and wireless technologies.
• Proficiency in using diagnostic tools and test equipment for network analysis and repair.
• Valid driver's license and a clean driving record for frequent travel within the Durban area.
• Excellent customer service skills and the ability to work independently with minimal supervision.

Benefits

• Competitive annual salary.
• Company vehicle provided for field service duties.
• Performance incentives and overtime opportunities.
• Comprehensive medical aid and retirement fund contributions.
• Paid training and opportunities for career advancement within the company.
• Flexible working arrangements supporting a hybrid model for administrative tasks.