Entry-Level IT Support Technician Apprenticeship

Placements24; Mbombela (Nelspruit); On-site; ZAR 67,000 - 89,000; Full time

Benefits offered by this job

Hands-on training

Mentorship

Career advancement

Competitive salary

IT team support

Continuous learning

Job summary

Placements24 is seeking an entry-level IT Support Technician Apprentice in Nelspruit, Mpumalanga. You will gain hands-on experience supporting IT systems, troubleshooting hardware and software, and assisting users in our Nelspruit office.

The role emphasizes problem-solving, communication, and a proactive attitude. It offers structured training, mentorship, and a clear path to advance within IT.

Qualifications

• Must have a degree or relevant certification in Information Technology or Computer Science.
• Strong problem-solving and diagnostic abilities are essential.
• Excellent communication and interpersonal skills are required.
• Eager to learn and adapt to new IT solutions.

Responsibilities

• Provide first-level IT support to end-users via multiple channels.
• Install, configure, and maintain hardware, software, networking equipment, printers.
• Diagnose issues and resolve hardware and software problems.
• Assist with user accounts and access permissions.
• Maintain system updates, patches, and regular maintenance.
• Respond to support tickets promptly.
• Document procedures and user guides.
• Assist in IT inventory and asset tracking.
• Collaborate with senior IT staff on complex issues.
• Adhere to IT security policies and processes.

Skills

Problem-solving

Communication skills

Eagerness to learn

Team player

Education

Degree or certification in Information Technology or Computer Science

Job description

About the Role

Our client is seeking a technically inclined and eager individual for an Entry-Level IT Support Technician Apprenticeship in Nelspruit, Mpumalanga. This is an ideal opportunity for individuals passionate about technology to gain hands-on experience in troubleshooting, maintaining, and supporting IT systems. You will work closely with the IT department, assisting users with hardware and software issues, network connectivity, and system maintenance. This role requires your presence in our Nelspruit office, fostering direct interaction and learning within the IT team. We are looking for candidates who are problem-solvers, possess good communication skills, and are driven to learn the latest IT solutions. This apprenticeship offers a structured path to develop essential IT support skills and contribute to the smooth operation of our client’s technological infrastructure. Become an integral part of our client’s technical success and growth.

Key Responsibilities

• Provide first-level technical support to end-users via phone, email, or in person.
• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
• Diagnose and resolve technical hardware and software issues.
• Assist with user account management and access permissions.
• Perform regular system maintenance, updates, and patches.
• Respond to IT support tickets in a timely and efficient manner.
• Document IT procedures, solutions, and user guides.
• Assist in managing IT inventory and asset tracking.
• Collaborate with senior IT staff on troubleshooting complex issues.
• Ensure compliance with IT security policies and procedures.

Requirements

• A degree or relevant certification in Information Technology, Computer Science, or a related field.
• Basic understanding of computer hardware, operating systems (Windows, macOS), and network fundamentals.
• Strong problem-solving and diagnostic skills.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a team environment within our Nelspruit office.
• Customer-focused attitude with a passion for helping users.
• Eagerness to learn new technologies and IT solutions.
• Detail-oriented with strong organizational skills.
• Ability to manage time and prioritize tasks effectively.
• Previous experience with IT support or helpdesk functions is a plus.

Benefits

• Comprehensive hands-on training and mentorship in IT support.
• Exposure to a wide range of IT hardware, software, and network systems.
• Opportunity to gain practical experience in a professional IT environment in Nelspruit.
• Potential for permanent employment and career advancement in IT.
• Competitive salary and benefits package.
• Work with a dedicated and supportive IT team.
• Develop critical technical skills valued in the industry.
• Contribute directly to the technological efficiency of the organization.
• Continuous learning opportunities in the ever-evolving IT landscape.