Apprentice IT Support Technician

Placements24; Randburg; On-site; ZAR 89,000 - 123,000; Full time

Benefits offered by this job

Structured learning program

Learning stipend

Hands-on IT experience

Career progression opportunities

Supportive work environment

Job summary

Placements24 is seeking motivated individuals to join as Apprentice IT Support Technicians in Randburg, Gauteng. The role offers hands-on training in hardware/software troubleshooting, network administration, and end-user support within a dynamic IT solutions environment.

You will gain practical experience and certifications through a structured apprenticeship, with on-site work at Randburg and client locations. A learning stipend and clear career path are provided.

Qualifications

• Basic hardware and software troubleshooting skills.
• Familiarity with Windows and macOS operating systems.
• Understanding of TCP/IP, DNS, DHCP basics.
• Good problem-solving and communication abilities.
• Ability to work independently and as part of a team.
• Legal right to work in South Africa and willing to commute to Randburg.

Responsibilities

• Provide first-level technical support for hardware, software, and network issues.
• Install, configure, and maintain hardware, software, and peripherals.
• Diagnose and resolve problems remotely and on-site.
• Assist with network setup, troubleshooting, and maintenance.
• Manage user accounts and permissions.
• Document support requests and solutions.
• Participate in training sessions and pursue IT certifications.

Skills

Hardware basics

Windows & macOS

Networking basics

Problem-solving

Communication skills

Team collaboration

Willingness to learn

Reliability

Education

Grade 12

IT-related qualification advantageous

Job description

About the Role

Our client, a progressive IT solutions provider based in Randburg, Gauteng , is actively seeking motivated individuals to join their team as Apprentice IT Support Technicians. This role is perfect for tech-savvy individuals eager to launch a career in IT support and network administration. You will receive comprehensive training in troubleshooting hardware and software issues, managing network infrastructure, and providing exceptional technical assistance to end-users. The position requires your physical presence at our Randburg office and at client sites within the vicinity. We are committed to fostering a supportive learning environment where apprentices can gain practical experience and develop essential skills. Join a forward-thinking company that values technical expertise and continuous learning.

Key Responsibilities

• Provide first-level technical support for hardware, software, and network issues.
• Install, configure, and maintain computer hardware, software, and peripherals.
• Diagnose and resolve technical problems for end-users remotely and in person.
• Assist with network setup, troubleshooting, and maintenance.
• Manage user accounts and permissions.
• Document support requests, solutions, and procedures.
• Perform regular system maintenance and updates.
• Escalate complex issues to senior IT staff when necessary.
• Assist with IT inventory management.
• Participate in training sessions and pursue relevant IT certifications.

Requirements

• Grade 12 or equivalent qualification; IT-related tertiary qualification or certifications are advantageous.
• Strong understanding of computer hardware, operating systems (Windows, macOS), and common software applications.
• Familiarity with basic networking concepts (TCP/IP, DNS, DHCP).
• Excellent problem-solving and analytical skills.
• Good communication and customer service skills.
• Ability to work effectively both independently and as part of a team.
• Must be reliable, punctual, and have a strong desire to learn.
• Willingness to work occasional overtime or be on call as needed.
• Legal right to work in South Africa.
• Residency within or willingness to commute to Randburg.

Benefits

• This apprenticeship offers a structured learning program leading to valuable IT certifications and career advancement.
• Our client provides a competitive learning stipend and exposure to a wide range of IT technologies and environments.
• You will gain hands‑on experience with diverse hardware and software solutions.
• Opportunities for specialization in areas like network administration, cybersecurity, or cloud computing are available.
• Join a company that invests in its employees' professional development and offers a clear career path.
• Our client provides a collaborative and supportive work atmosphere, fostering growth and innovation.
• Build a rewarding career in the ever‑evolving field of information technology.