Enterprise Account Manager - SaaS Solutions

Placements24; Cape Town; On-site; ZAR 900,000 - 1,200,000; Full time

Benefits offered by this job

Performance bonuses

Health insurance

Pension plan

Growth & learning opportunities

Office environment

Sales training & resources

Company car & fuel allowance

Generous leave

Job summary

WhatJobs Direct is seeking an experienced Enterprise Account Manager in Cape Town to manage a portfolio of high-value enterprise clients and drive adoption and expansion of SaaS solutions.

You will develop strategic account plans, deliver regular business reviews, and work cross-functionally with sales, support and product teams to maximize client value and minimize churn. A strong track record in SaaS sales and account growth is essential.

Qualifications

• Proven experience in account management in SaaS or enterprise software.
• Demonstrated success retaining and expanding enterprise accounts.
• Excellent communication, presentation and negotiation skills.
• Must be based in or able to commute daily to Cape Town.

Responsibilities

• Manage and grow a portfolio of enterprise accounts.
• Develop strategic account plans for upsell and cross-sell opportunities.
• Conduct business reviews to demonstrate value and align with client needs.
• Collaborate with sales, support and product teams to deliver client success.
• Serve as primary contact for client-related issues and escalations.
• Identify risks and preventive measures to minimize churn.
• Meet retention and expansion targets for assigned accounts.
• Gather client feedback to inform product and service improvements.
• Prepare account status reports for senior management.

Skills

Account management

SaaS sales

Client retention

CRM (Salesforce)

Negotiation

Presentation skills

Business acumen

Education

Bachelor's degree in Business Administration/Marketing or related field

Tools

Salesforce

Job description

About the Role

Our client, WhatJobs Direct, is looking for a driven and experienced Enterprise Account Manager to join their thriving sales department in **Cape Town, Western Cape**. This role is critical for managing and growing relationships with high-value enterprise clients. You will be responsible for understanding complex client needs, developing strategic account plans, and ensuring the successful adoption and expansion of our client's SaaS solutions. This is an on-site position based in the beautiful city of **Cape Town**, offering the chance to work directly with a diverse portfolio of corporate clients and contribute to significant revenue growth.

Key Responsibilities

• Manage and nurture a portfolio of key enterprise accounts, ensuring client retention and satisfaction.


• Develop and execute strategic account plans to identify opportunities for upselling and cross-selling.


• Conduct regular business reviews with clients to assess their evolving needs and demonstrate ongoing value.


• Collaborate with sales, support, and product teams to deliver exceptional client experiences.


• Act as the primary point of contact for all client-related issues and escalations.


• Identify potential risks and develop proactive strategies to mitigate churn.


• Achieve and exceed retention and expansion targets for assigned accounts.


• Gather client feedback to inform product development and service improvements.


• Prepare and present account status reports to senior management.

Requirements

• Proven experience in account management, preferably within the SaaS or enterprise software industry.


• Demonstrated success in retaining and growing enterprise-level accounts.


• Excellent communication, presentation, and negotiation skills.


• Strong business acumen and ability to understand complex client requirements.


• Proficiency in CRM software (e.g., Salesforce) and sales tools.


• Ability to build strong relationships at all levels within client organizations.


• A Bachelor's degree in Business Administration, Marketing, or a related field is advantageous.


• Must be based in or able to commute daily to **Cape Town, Western Cape**.


• A minimum of 6 years of experience in a client-facing sales or account management role is expected.

Benefits

• Attractive base salary coupled with performance-based bonuses.


• Comprehensive health insurance and pension plan.


• Opportunities for continuous learning and professional growth.


• Work in a collaborative and innovative office environment.


• Access to industry-leading sales training and resources.


• Company-provided car and fuel allowance for client visits.


• Generous leave policy.