Account Manager - Enterprise

Placements24; Pietermaritzburg; On-site; ZAR 900,000 - 1,300,000; Full time

Benefits offered by this job

Performance bonuses

Medical insurance

Retirement plan

Paid time off

Training & certifications

Company car or allowance

Employee assistance program

Job summary

Placements24 is seeking an experienced Account Manager - Enterprise to manage and grow key accounts in Pietermaritzburg, KwaZulu-Natal. You will be the primary contact for designated enterprise accounts, aligning our offerings with client objectives and driving revenue growth.

Demonstrated ability to handle large, complex accounts, negotiate renewals, and build senior-level relationships is essential. Travel to client sites within the region is expected as needed.

Qualifications

• Minimum 5 years in enterprise account management, sales, or similar client-facing roles within tech.
• Proven track record managing large, complex accounts and driving revenue growth.
• Strong negotiation, communication, and interpersonal skills.
• Solid understanding of enterprise software solutions and articulating technical concepts.

Responsibilities

• Manage and nurture a portfolio of high-value enterprise accounts in Pietermaritzburg and surrounding areas.
• Develop and execute account management plans to drive growth and retention.
• Be the main client contact, building relationships at all levels including senior management.
• Identify opportunities to offer additional solutions and services.
• Collaborate with internal teams to ensure client satisfaction and seamless delivery.
• Conduct regular business reviews, gather feedback, and identify future opportunities.
• Negotiate renewals and upsell/cross-sell to maximize account value.
• Achieve and exceed revenue targets for assigned accounts.
• Stay informed on industry trends and competitor activities relevant to clients.
• Resolve client issues promptly to maintain high retention.

Skills

Enterprise account management

Strategic planning

Negotiation

Relationship building

Communication

CRM proficiency

Education

Bachelor's degree in Business, Marketing, Computer Science, or related field

Tools

Dynamics 365

Salesforce

Job description

About the Role

Our client is a prominent leader in the technology solutions sector, seeking an experienced and strategic Account Manager - Enterprise to manage and grow key accounts in the Pietermaritzburg, KwaZulu-Natal region. This role is critical for fostering long-term partnerships with our most valuable clients, ensuring their success and driving significant revenue growth for the company. The ideal candidate will possess a deep understanding of enterprise-level solutions, a proven ability to manage complex client relationships, and a passion for delivering exceptional customer value. You will be the primary point of contact for designated enterprise accounts, responsible for understanding their business objectives and aligning our client's offerings to meet those needs. This is an exciting opportunity to work with a forward-thinking organization and play a crucial role in its continued expansion. We are looking for a highly professional individual with excellent communication and problem-solving skills, who thrives in a challenging and rewarding environment. Your dedication to client satisfaction and strategic account development will be key to success in this role. Become an integral part of our client's success story.

Key Responsibilities

• Manage and nurture a portfolio of high-value enterprise accounts in Pietermaritzburg, KwaZulu-Natal and surrounding areas.
• Develop and execute comprehensive account management plans to drive account growth and retention.
• Act as the main point of contact for clients, building strong relationships at all levels, including senior management.
• Understand client business needs and identify opportunities to offer additional solutions and services.
• Collaborate with internal teams (e.g., technical support, product development) to ensure client satisfaction and seamless service delivery.
• Conduct regular business reviews with clients to assess performance, gather feedback, and identify future opportunities.
• Negotiate contract renewals and upsell/cross-sell opportunities to maximize account value.
• Achieve and exceed assigned revenue and growth targets for assigned accounts.
• Stay abreast of industry trends, competitor activities, and technological advancements relevant to client businesses.
• Resolve client issues promptly and effectively, ensuring a high level of client retention.

Requirements

• Minimum of 5 years of experience in enterprise account management, sales, or a related client-facing role, preferably within the technology industry.
• Proven track record of successfully managing large, complex enterprise accounts and achieving significant revenue growth.
• Excellent negotiation, communication, and interpersonal skills.
• Strong understanding of enterprise software solutions and the ability to articulate technical concepts.
• Proficiency in CRM software (e.g., Dynamics 365, Salesforce) and project management tools.
• Strategic thinking and the ability to develop and implement effective account plans.
• Bachelor's degree in Business, Marketing, Computer Science, or a related field.
• Ability to work independently and as part of a collaborative team.
• Demonstrated ability to build and maintain long-term client relationships.
• Willingness to travel to client sites as required within Pietermaritzburg, KwaZulu-Natal and beyond.

Benefits

• Highly competitive salary with significant performance-based bonuses.
• Comprehensive medical, dental, and vision insurance.
• Retirement savings plan with company matching.
• Generous paid time off and holidays.
• Opportunities for continuous learning and professional development.
• Access to advanced training programs and industry certifications.
• A dynamic and innovative work environment.
• Potential for career progression into leadership roles.
• Company car or car allowance.
• Employee assistance program.