Enterprise Account Manager - Cloud Services

Placements24; Gauteng; Hybrid; ZAR 600,000 - 1,200,000; Full time

Benefits offered by this job

Home office budget

Professional development

Medical aid

Retirement contributions

Performance-based bonus

Job summary

Placements24 is seeking an experienced Enterprise Account Manager to lead a remote-first team servicing clients across Pretoria, Gauteng. You will nurture and expand relationships with key enterprise clients, driving cloud solution adoption and revenue growth.

The role requires 5+ years in enterprise account management or related fields, strong cloud expertise, and proven client-management skills. Remote work from anywhere in South Africa is supported with competitive compensation and benefits.

Qualifications

• Minimum 5 years in enterprise account management, sales, or customer success in the technology sector.
• Experience with cloud services (AWS, Azure, GCP).
• Strong understanding of cloud computing concepts, services, and architectures.
• Excellent communication, presentation, and interpersonal skills.
• Demonstrated ability to build and maintain long-term client relationships.
• Experience with CRM software (Salesforce) and account management best practices.
• Self-motivated, highly organized, and able to thrive in a remote, independent work environment.

Responsibilities

• Manage and grow a portfolio of enterprise-level client accounts, serving as their trusted advisor for cloud solutions.
• Develop deep understanding of client's business objectives, challenges, and technical requirements related to cloud adoption.
• Proactively identify and pursue opportunities for upselling and cross-selling new services and features to existing clients.
• Conduct regular business reviews with clients to assess satisfaction, gather feedback, and ensure they are maximizing the value of our cloud services.
• Collaborate with internal technical support, solutions architects, and sales teams to ensure seamless service delivery and client success.
• Develop and execute strategic account plans to foster long-term client retention and loyalty.
• Serve as the primary escalation point for client issues, ensuring timely and effective resolution.
• Stay current with industry trends in cloud computing, digital transformation, and competitive offerings.
• Contribute insights from client interactions to inform product development and service improvements.

Skills

Enterprise account management

Sales

Customer success

Cloud understanding

CRM experience

Communication & presentation

Relationship building

Remote work

Education

Bachelor's degree in Business/Technology/related field

Tools

Salesforce

Job description

About the Role

Our client, a leading provider of cutting-edge cloud solutions, is seeking a highly motivated and experienced Enterprise Account Manager to join their remote-first team, servicing clients across Pretoria, Gauteng. This is a critical role focused on nurturing and expanding relationships with key enterprise clients, ensuring their success with our client's cloud services. You will act as the primary point of contact, understanding their evolving business needs and proactively identifying opportunities to leverage our client's advanced technological offerings. The ideal candidate will possess a strong understanding of cloud technologies, exceptional client relationship management skills, and a proven ability to drive account growth. This fully remote position offers the flexibility to work from anywhere within South Africa, while contributing significantly to the success of our clients and the company's growth objectives.

Key Responsibilities

• Manage and grow a portfolio of enterprise-level client accounts, serving as their trusted advisor for cloud solutions.
• Develop deep understanding of client's business objectives, challenges, and technical requirements related to cloud adoption.
• Proactively identify and pursue opportunities for upselling and cross-selling new services and features to existing clients.
• Conduct regular business reviews with clients to assess satisfaction, gather feedback, and ensure they are maximizing the value of our cloud services.
• Collaborate with internal technical support, solutions architects, and sales teams to ensure seamless service delivery and client success.
• Develop and execute strategic account plans to foster long-term client retention and loyalty.
• Serve as the primary escalation point for client issues, ensuring timely and effective resolution.
• Stay current with industry trends in cloud computing, digital transformation, and competitive offerings.
• Contribute insights from client interactions to inform product development and service improvements.

Requirements

• Minimum of 5 years of experience in enterprise account management, sales, or customer success within the technology sector, specifically with cloud services (AWS, Azure, GCP, etc.).
• Proven track record of successfully managing large, complex enterprise accounts and achieving revenue growth targets.
• Strong understanding of cloud computing concepts, services, and architectures.
• Excellent communication, presentation, and interpersonal skills, with the ability to engage effectively at all levels of an organization.
• Demonstrated ability to build and maintain strong, long-term client relationships.
• Experience with CRM software (e.g., Salesforce) and account management best practices.
• Self-motivated, highly organized, and able to thrive in a remote, independent work environment.
• Bachelor's degree in Business, Technology, or a related field.

Benefits

As a fully remote position, our client offers unparalleled flexibility and work-life balance. You will receive a competitive salary, a performance-based bonus, and comprehensive benefits including medical aid and retirement contributions. We provide a generous budget for home office setup and ongoing professional development opportunities, including training and certifications in the latest cloud technologies. Join a collaborative and innovative team that is at the forefront of cloud innovation, with ample opportunities for career advancement within our expanding global organization. This role is based remotely, with primary focus on clients in the Pretoria region.