Enterprise Account Manager - Cloud Services

Placements24; Durban; On-site; ZAR 650,000 - 950,000; Full time

Benefits offered by this job

Salary incentives

Medical aid

Provident fund

Training & certifications

Generous leave

Employee assistance program

Job summary

Placements24 is seeking an experienced Enterprise Account Manager in Durban to lead relationships with a portfolio of key enterprise clients and drive strategic growth for cloud services. This office-based role requires a proven track record in enterprise sales and strong stakeholder management.

You will collaborate with cross-functional teams, deliver compelling proposals, and develop long-term account plans while ensuring client success and retention in a dynamic market.

Qualifications

• 5+ years of experience in enterprise account management or strategic client relationships.
• Strong understanding of cloud technologies and enterprise sales strategies.
• Excellent communication, presentation, and negotiation skills.

Responsibilities

• Manage and grow a portfolio of high-value enterprise client accounts.
• Develop and execute strategic account plans to identify upsell opportunities.
• Conduct regular business reviews to assess client needs and performance.
• Serve as the main point of contact for client inquiries and escalations.
• Collaborate with internal teams to ensure seamless service delivery.
• Identify risks and implement retention strategies.
• Stay informed about cloud industry trends and competitors.
• Prepare and present proposals, contracts, and sales documents.

Skills

Enterprise sales

Sales relationship building

Sales presentations

CRM proficiency

Communication

Education

Bachelor's degree

Tools

Salesforce

Job description

About the Role

Our client, a leading provider of innovative cloud services, is seeking a dedicated and experienced Enterprise Account Manager to join their prestigious sales team based in Durban . This role focuses on managing and growing relationships with a portfolio of key enterprise clients, ensuring their success and satisfaction with our client's cutting-edge cloud solutions. The ideal candidate will have a strong understanding of cloud technologies, enterprise sales strategies, and a proven ability to cultivate long-term partnerships. This is an office-based position, offering a dynamic team environment and direct collaboration with colleagues. You will be the primary point of contact for your clients, advocating for their needs and driving strategic growth opportunities. This role is critical for maintaining and expanding our client's market presence in the region.

Key Responsibilities

• Manage and nurture a portfolio of high-value enterprise client accounts, ensuring customer satisfaction and retention.
• Develop and execute strategic account plans to identify opportunities for upselling and cross-selling cloud services.
• Conduct regular business reviews with clients to assess their needs, discuss performance, and align on future strategies.
• Act as the main point of contact for all client inquiries, issues, and escalations, ensuring timely and effective resolution.
• Collaborate with internal technical and support teams to ensure seamless service delivery and client success.
• Identify potential risks and develop mitigation strategies to ensure client retention.
• Stay informed about industry trends, competitive landscape, and emerging cloud technologies.
• Prepare and present proposals, contracts, and other sales-related documentation.

Requirements

• Minimum of 5 years of experience in enterprise account management or strategic client relationship management, preferably in the technology or cloud services sector.
• Proven track record of successfully managing and growing large enterprise accounts.
• Strong understanding of cloud computing concepts, services (IaaS, PaaS, SaaS), and the broader technology landscape.
• Excellent communication, interpersonal, and presentation skills.
• Demonstrated ability to build rapport and trust with senior-level executives.
• Proficiency in CRM software (e.g., Salesforce) and account management tools.
• Bachelor’s degree in Business, Computer Science, or a related field.
• Ability to work effectively within a team environment and collaborate across departments.

Benefits

• Competitive salary with attractive performance-based incentives.
• Comprehensive medical aid and provident fund.
• Opportunities for advanced training and certifications in cloud technologies.
• Generous leave allowance.
• A collaborative and supportive office environment.
• Access to employee assistance programs.
• Career growth opportunities within a respected industry leader.