Enterprise Account Manager - SaaS Solutions

Placements24; Durban; Hybrid; ZAR 900,000 - 1,300,000; Full time

Benefits offered by this job

Competitive salary

Remote-first

Health insurance

Retirement savings

Paid time off

Professional development

Career advancement

Work-life balance

Job summary

Placements24 is seeking an experienced Enterprise Account Manager to lead a remote SaaS portfolio. You will be the primary contact for high‑value clients and drive adoption, retention, and expansion across their accounts.

This remote-first role requires a strong track record in SaaS sales, exceptional relationship skills, and the ability to work independently in a distributed team environment. Durban familiarity is a plus.

Qualifications

• 5+ years in Account Management, Customer Success or Sales within SaaS preferred.
• Proven ability to manage and grow enterprise accounts.
• Strong relationship skills across multiple organizational levels.
• Clear understanding of SaaS business models and customer needs.
• Excellent communication, presentation, and collaboration abilities.
• Comfort with remote work and self-discipline.

Responsibilities

• Manage a portfolio of enterprise-level clients as their main contact.
• Develop strategic account plans to drive adoption, satisfaction and retention.
• Identify opportunities for upselling and cross-selling SaaS solutions.
• Conduct regular business reviews to demonstrate value and outcomes.
• Build long-term relationships with key stakeholders within client organizations.
• Collaborate with support, product and sales teams to ensure client success.
• Address client issues promptly and effectively.
• Monitor health of accounts and mitigate churn risks proactively.
• Relay client insights to product for feedback and improvements.

Skills

Enterprise Account Management

SaaS sales

Customer relationship management

Strategic planning

Data analysis

Stakeholder influence

Education

Bachelor's degree in Business/Marketing or related field

Job description

About the Role

Our client, a rapidly expanding Software-as-a-Service (SaaS) provider, is seeking a dedicated and proactive Enterprise Account Manager to join their fully remote sales division. This role is designed for a seasoned professional eager to manage and grow a portfolio of high-value enterprise accounts. You will be the primary point of contact for our client's key customers, ensuring their success with our innovative SaaS platform and identifying opportunities for upselling and cross‑selling. Success in this role requires a deep understanding of client needs, exceptional relationship management skills, and a strategic approach to account growth. The ideal candidate thrives in a remote‑first environment, demonstrating excellent communication and organizational abilities. This is an exciting opportunity to contribute significantly to a forward‑thinking company and play a crucial role in retaining and expanding our client's customer base. You will be empowered to build strong, lasting partnerships and drive mutual success.

Key Responsibilities

• Manage a portfolio of enterprise-level clients, serving as their main point of contact.
• Develop and execute strategic account plans to drive adoption, satisfaction, and retention.
• Identify opportunities for upselling and cross‑selling our client's SaaS solutions.
• Conduct regular business reviews with clients to assess their needs and demonstrate value.
• Build and nurture strong, long‑term relationships with key stakeholders within client organizations.
• Collaborate with internal teams (support, product, sales) to ensure client success.
• Proactively address client issues and concerns, ensuring timely and effective resolutions.
• Monitor client health and proactively implement strategies to mitigate churn risks.
• Contribute to product feedback by relaying client insights to the product development team.

Requirements

• Minimum of 5 years of experience in Account Management, Customer Success, or Sales, preferably in the SaaS industry.
• Proven track record of managing and growing enterprise accounts.
• Demonstrated ability to build strong relationships and influence stakeholders at various levels.
• Excellent understanding of the SaaS business model and typical customer needs.
• Strong analytical and problem‑solving skills with a focus on client outcomes.
• Exceptional communication, presentation, and interpersonal skills.
• Ability to thrive in a fully remote work environment, requiring strong self‑discipline and time management.
• Bachelor's degree in Business, Marketing, or a related field, or equivalent practical experience.
• Experience working with clients in **Durban, KwaZulu-Natal, ZA** is a plus.

Benefits

• Our client offers a competitive salary commensurate with experience, coupled with a generous performance‑based bonus structure.
• As a fully remote position, employees enjoy the flexibility and autonomy that comes with working from anywhere.
• Our client provides a comprehensive benefits package, including health insurance, retirement savings plans, and paid time off.
• Continuous learning and professional development are strongly encouraged, with access to online courses, training programs, and industry certifications.
• A supportive and collaborative virtual team culture ensures you feel connected and engaged.
• Opportunities for career advancement within a growing organization are readily available, allowing you to shape your professional trajectory.
• This role emphasizes work‑life integration, empowering you to manage your schedule effectively.