Digital Marketing Account Manager: Client Growth & Delivery

Sandi Crowther Recruitment; South Africa; On-site; ZAR 900,000 - 1,500,000; Full time

Benefits offered by this job

Competitive salary

Medical aid

Provident fund

Certifications & training

Generous leave

Office environment

Employee assistance programs

Career growth

Job summary

Sandi Crowther Recruitment is seeking an experienced Enterprise Account Manager for cloud services based in Durban. You will manage a portfolio of high-value enterprise clients, drive strategic growth, and coordinate with internal teams to ensure exceptional service delivery and client satisfaction.

The ideal candidate has at least five years of enterprise account management, strong knowledge of cloud computing (IaaS/PaaS/SaaS), and proven ability to build executive-level relationships.

Qualifications

• Minimum 5 years in enterprise account management or strategic client relationships.
• Strong understanding of cloud services (IaaS/PaaS/SaaS).
• Excellent communication and executive-level presentation skills.
• Experience with CRM systems (e.g., Salesforce) and cross-functional collaboration.
• Bachelor's degree in Business, Computer Science or related field.

Responsibilities

• Manage and grow a portfolio of high-value enterprise client accounts.
• Develop and execute strategic account plans for upsell and cross-sell of cloud services.
• Conduct regular business reviews to align on performance and future strategy.
• Serve as main client contact for inquiries and escalations, ensuring timely resolution.
• Collaborate with technical and support teams to ensure seamless service delivery.
• Identify risks and craft mitigation strategies to retain clients.
• Stay informed on industry trends and cloud technologies.
• Prepare and present proposals, contracts, and sales documentation.

Job description

Enterprise Account Manager - Cloud Services

About the Role Our client, a leading provider of innovative cloud services, is seeking a dedicated and experienced Enterprise Account Manager to join their prestigious sales team based in Durban . This role focuses on managing and growing relationships with a portfolio of key enterprise clients, ensuring their success and satisfaction with our client's cutting-edge cloud solutions. The ideal candidate will have a strong understanding of cloud technologies, enterprise sales strategies, and a proven ability to cultivate long-term partnerships. This is an office-based position, offering a dynamic team environment and direct collaboration with colleagues. You will be the primary point of contact for your clients, advocating for their needs and driving strategic growth opportunities. This role is critical for maintaining and expanding our client's market presence in the region. Key Responsibilities

• Manage and nurture a portfolio of high-value enterprise client accounts, ensuring customer satisfaction and retention.
• Develop and execute strategic account plans to identify opportunities for upselling and cross-selling cloud services.
• Conduct regular business reviews with clients to assess their needs, discuss performance, and align on future strategies.
• Act as the main point of contact for all client inquiries, issues, and escalations, ensuring timely and effective resolution.
• Collaborate with internal technical and support teams to ensure seamless service delivery and client success.
• Identify potential risks and develop mitigation strategies to ensure client retention.
• Stay informed about industry trends, competitive landscape, and emerging cloud technologies.
• Prepare and present proposals, contracts, and other sales-related documentation.

Requirements

• Minimum of 5 years of experience in enterprise account management or strategic client relationship management, preferably in the technology or cloud services sector.
• Proven track record of successfully managing and growing large enterprise accounts.
• Strong understanding of cloud computing concepts, services (IaaS, PaaS, SaaS), and the broader technology landscape.
• Excellent communication, interpersonal, and presentation skills.
• Demonstrated ability to build rapport and trust with senior-level executives.
• Proficiency in CRM software (e.g., Salesforce) and account management tools.
• Bachelor's degree in Business, Computer Science, or a related field.
• Ability to work effectively within a team environment and collaborate across departments.

Benefits

• Competitive salary with attractive performance-based incentives.
• Comprehensive medical aid and provident fund.
• Opportunities for advanced training and certifications in cloud technologies.
• Generous leave allowance.
• A collaborative and supportive office environment.
• Access to employee assistance programs.
• Career growth opportunities within a respected industry leader.