Empathetic Front-Line Customer Support Specialist

Placements24; Paarl; On-site; ZAR 100,000 - 145,000; Full time

Job summary

Placements24 is seeking a personable and efficient Customer Support Advisor to join our front-line team in Paarl. You will help customers and ensure a positive experience at every touchpoint.

You will handle inquiries via calls, emails and social media, provide product information, resolve issues, and maintain accurate customer records in a friendly, supportive office. This role offers growth in customer service within a welcoming office and supports the company’s reputation for outstanding

Qualifications

• Handle incoming customer calls, emails, and social media inquiries promptly and professionally.
• Provide accurate information about products and services.
• Resolve customer complaints and issues, escalating complex cases when necessary to ensure client satisfaction.
• Maintain customer records by accurately updating information.

Responsibilities

• Handle incoming customer calls, emails, and social media inquiries promptly and professionally.
• Provide accurate information about products and services, addressing customer needs effectively.
• Resolve customer complaints and issues, escalating complex cases when necessary to ensure client satisfaction.
• Maintain customer records by accurately updating information.

Job description

Placements24 is seeking a personable and efficient Customer Support Advisor to join our front-line team in Paarl. You will help customers and ensure a positive experience at every touchpoint.

You will handle inquiries via calls, emails and social media, provide product information, resolve issues, and maintain accurate customer records in a friendly, supportive office. This role offers growth in customer service within a welcoming office and supports the company’s reputation for outstanding