Customer Care Specialist – Cape Town

Placements24; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Medical and dental insurance

Structured training program

Career growth opportunities

Vibrant office environment

Job summary

Placements24 in Cape Town is seeking a Customer Service Representative to join a busy team. You will build strong client relationships by delivering outstanding support, handling inquiries, and resolving issues to boost loyalty and satisfaction.

The role requires excellent communication, CRM familiarity, and a proactive approach. You will document interactions in the CRM and may upsell where appropriate, contributing to a positive customer journey in a vibrant Cape Town office.

Qualifications

• Previous experience in a customer-facing role is essential.
• Exceptional communication and interpersonal skills.
• Proficiency in Microsoft Office Suite and familiarity with CRM software.
• Strong problem-solving abilities and the capacity to remain calm under pressure.

Responsibilities

• Handle incoming customer calls, emails, and social media messages with professionalism and efficiency.
• Provide accurate information regarding products, services, policies, and procedures.
• Resolve customer complaints and concerns promptly and courteously, aiming for first-contact resolution.
• Document all customer interactions and resolutions in the CRM system.
• Identify opportunities to upsell or cross-sell relevant products and services where appropriate.
• Collaborate with other departments to ensure a seamless customer experience.

Skills

Customer-facing experience

Excellent communication

CRM proficiency

Problem-solving

Education

High school diploma

Tools

Microsoft Office

CRM software

Job description

Placements24 in Cape Town is seeking a Customer Service Representative to join a busy team. You will build strong client relationships by delivering outstanding support, handling inquiries, and resolving issues to boost loyalty and satisfaction.

The role requires excellent communication, CRM familiarity, and a proactive approach. You will document interactions in the CRM and may upsell where appropriate, contributing to a positive customer journey in a vibrant Cape Town office.