Remote Customer Care Specialist – Growth & Support

Placements24; Stellenbosch; Remote; ZAR 83,000 - 152,000; Full time

Benefits offered by this job

Fully remote work

Competitive pay

Training program

Employee assistance program

Career growth opportunities

Supportive remote team

Job summary

Placements24 is seeking a compassionate Remote Customer Care Agent to join our remote workforce. You will handle inquiries, resolve issues, and guide customers through solutions from your home office, ideally with connectivity to the Paarl region.

You will respond across phone, email, and live chat, delivering accurate product information, troubleshooting, and ensuring first-contact resolution whenever possible. A customer-centric mindset and strong English communication are essential.

Qualifications

• Previous experience in customer service, call center, or helpdesk roles.
• Excellent verbal and written English communication.
• Reliable internet and home-office setup for fully remote work.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat.
• Provide accurate information about products, services, and policies.
• Troubleshoot and resolve issues, aiming for first-contact resolution when possible.
• Document interactions and resolutions in the CRM system.
• Escalate complex issues following established protocols.
• Gather feedback and report common issues to management.

Skills

Excellent communication

Active listening

Problem solving

CRM experience

Multitasking

Customer-centric mindset

Education

High school diploma

Tools

CRM software

Ticketing systems

Job description

Placements24 is seeking a compassionate Remote Customer Care Agent to join our remote workforce. You will handle inquiries, resolve issues, and guide customers through solutions from your home office, ideally with connectivity to the Paarl region.

You will respond across phone, email, and live chat, delivering accurate product information, troubleshooting, and ensuring first-contact resolution whenever possible. A customer-centric mindset and strong English communication are essential.