Customer Support Advisor

Placements24; Paarl; Sur place; ZAR 100 000 - 145 000; Plein temps

Résumé du poste

Placements24 is seeking a personable and efficient Customer Support Advisor to join our front-line team in Paarl. You will help customers and ensure a positive experience at every touchpoint.

You will handle inquiries via calls, emails and social media, provide product information, resolve issues, and maintain accurate customer records in a friendly, supportive office. This role offers growth in customer service within a welcoming office and supports the company’s reputation for outstanding

Qualifications

• Handle incoming customer calls, emails, and social media inquiries promptly and professionally.
• Provide accurate information about products and services.
• Resolve customer complaints and issues, escalating complex cases when necessary to ensure client satisfaction.
• Maintain customer records by accurately updating information.

Responsabilités

• Handle incoming customer calls, emails, and social media inquiries promptly and professionally.
• Provide accurate information about products and services, addressing customer needs effectively.
• Resolve customer complaints and issues, escalating complex cases when necessary to ensure client satisfaction.
• Maintain customer records by accurately updating information.

Description du poste

About the Role

Our client is seeking a personable and efficient Customer Support Advisor to join their front-line team in Paarl . This role is crucial for delivering exceptional service and support to our client's valued customers. You will handle a variety of customer inquiries, resolve issues with professionalism, and ensure a positive customer experience at every touchpoint. The ideal candidate is empathetic, detail-oriented, and committed to upholding the company's reputation for outstanding service within a friendly and supportive office environment located in the heart of Paarl . This is an excellent opportunity to grow your career in customer service.

Key Responsibilities

• Handle incoming customer calls, emails, and social media inquiries promptly and professionally.
• Provide accurate information about products and services, addressing customer needs effectively.
• Resolve customer complaints and issues, escalating complex cases when necessary to ensure client satisfaction.
• Maintain customer records by accurately updating