Customer Service Coordinator: Lead & Elevate Support

Placements24; Paarl; On-site; ZAR 180,000 - 270,000; Full time

Benefits offered by this job

Overtime pay

Health benefits

Leadership development

Supportive team atmosphere

Paarl location

Job summary

Placements24 in Paarl is seeking a detail-oriented Customer Service Coordinator to manage customer interactions and support operations. You will coordinate efforts to resolve issues and maintain high standards of client satisfaction, while supporting the team in a dynamic environment.

The role emphasizes organization, effective communication, and the use of CRM tools to track inquiries and outcomes, with opportunities for leadership development in a supportive Paarl-based team.

Qualifications

• Requires a high school diploma or equivalent; related certificate/diploma is advantageous.
• Experience coordinating or managing customer service.
• Strong organizational and time management abilities.
• Excellent communication and interpersonal skills.
• Proficiency with CRM software and standard office tools.
• Capability to multitask and work under pressure in a dynamic environment.

Responsibilities

• Coordinate customer service activities with timely responses and resolutions.
• Manage customer databases and maintain accurate records of interactions and transactions.
• Liaise with other departments to resolve complex issues and ensure client satisfaction.
• Develop and implement customer service procedures and policies to improve efficiency.
• Monitor service performance metrics and provide regular reports to management.
• Train and mentor new customer service staff on best practices and standards.

Skills

Communication skills

Time management

Organizational skills

Interpersonal skills

CRM proficiency

Office productivity tools

Education

High school diploma or equivalent

Certificate or diploma in related field advantageous

Tools

CRM software

Job description

Placements24 in Paarl is seeking a detail-oriented Customer Service Coordinator to manage customer interactions and support operations. You will coordinate efforts to resolve issues and maintain high standards of client satisfaction, while supporting the team in a dynamic environment.

The role emphasizes organization, effective communication, and the use of CRM tools to track inquiries and outcomes, with opportunities for leadership development in a supportive Paarl-based team.