Customer Support Specialist - Retail & In-Store (Paarl)

Placements24; Paarl; On-site; ZAR 120,000 - 180,000; Full time

Benefits offered by this job

Employee discounts

Health and wellness programs

Structured training program

Career progression opportunities

Staff development workshops

Job summary

Placements24 in Paarl, Western Cape, is seeking a Customer Support Agent to help customers in-store and online. You will handle inquiries, process orders, and provide product information with a friendly, patient approach to ensure a positive shopping experience.

You will work alongside sales and operations, maintain customer records, and resolve issues promptly. A high school diploma is required, and on-site work in Paarl is expected, with a structured training program and staff benefits.

Qualifications

• Previous experience in customer service or retail is preferred.
• Excellent verbal and written communication.
• Friendly, approachable demeanor with strong interpersonal skills.
• Basic computer proficiency and ability to learn systems.
• Must be able to work on-site in Paarl, Western Cape.
• Reliable and punctual.
• High school diploma or equivalent.

Responsibilities

• Respond to customer inquiries via phone, email, and in-person channels.
• Provide information about products, services, promotions, and store policies.
• Assist customers with placing orders, processing payments, and tracking shipments.
• Handle returns, exchanges, and complaints professionally.
• Maintain accurate customer records and logs.
• Identify customer needs and recommend suitable products or solutions.
• Collaborate with sales and operations to resolve issues.
• Ensure a consistently positive customer experience.

Skills

Customer service

Verbal communication

Written communication

Interpersonal skills

Problem solving

Reliability

Punctuality

Education

High school diploma or equivalent

Job description

Placements24 in Paarl, Western Cape, is seeking a Customer Support Agent to help customers in-store and online. You will handle inquiries, process orders, and provide product information with a friendly, patient approach to ensure a positive shopping experience.

You will work alongside sales and operations, maintain customer records, and resolve issues promptly. A high school diploma is required, and on-site work in Paarl is expected, with a structured training program and staff benefits.