Hybrid Customer Relations Specialist

Placements24; Paarl; Hybrid; ZAR 61,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Hybrid work

Career development

Paarl location

Retirement fund

Paid leave

Wellness programs

Advancement potential

Job summary

Placements24 in Paarl, Western Cape, seeks a proactive Customer Relations Associate to nurture client relationships and resolve inquiries. You’ll handle inquiries via phone, email, and social channels, maintaining accurate CRM records.

This hybrid role offers a supportive team environment, opportunities for growth, and a focus on delivering exceptional service to a diverse client base in Paarl.

Qualifications

• Previous experience in customer service or client relations.
• Excellent verbal and written communication.
• Proficiency with CRM software and MS Office.
• Hybrid role requiring remote and in-office work.

Responsibilities

• Respond to customer inquiries via phone, email, and social media.
• Build rapport with clients through regular communication.
• Resolve complaints promptly and professionally.
• Provide information about company products and services.
• Process requests and account updates accurately.
• Escalate complex issues to appropriate departments for resolution.
• Maintain detailed and organized customer records in the CRM system.
• Gather customer feedback to improve service delivery.
• Collaborate with sales and marketing to enhance the customer journey.
• Ensure adherence to company policies and service standards.

Skills

Verbal communication

Written communication

Interpersonal skills

CRM proficiency

MS Office

Time management

Problem solving

Education

High school diploma

Tools

CRM software

Microsoft Office

Job description

Placements24 in Paarl, Western Cape, seeks a proactive Customer Relations Associate to nurture client relationships and resolve inquiries. You’ll handle inquiries via phone, email, and social channels, maintaining accurate CRM records.

This hybrid role offers a supportive team environment, opportunities for growth, and a focus on delivering exceptional service to a diverse client base in Paarl.