Customer Support Pro — Growth & Training in PMB

Placements24; Pietermaritzburg; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary package

Career advancement opportunities

Comprehensive training and development

Supportive and collaborative team

Performance-based bonuses

Employee assistance programs

Job summary

Placements24 is seeking a Customer Support Specialist for their Pietermaritzburg office. You will be the main contact for customers, resolve inquiries via phone, email and chat, and document interactions in the CRM.

The role emphasizes empathy, problem-solving, and collaboration with other teams. A relevant customer service background and a proactive approach to learning products and processes are essential.

Qualifications

• Experience in customer service or helpdesk.
• Excellent written and verbal communication skills.
• Familiarity with CRM systems and data privacy awareness.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Diagnose and resolve technical issues and provide step-by-step guidance to customers.
• Document all customer interactions and resolutions accurately in the CRM system.
• Escalate complex issues to the appropriate departments when necessary.
• Proactively identify opportunities to improve customer satisfaction and retention.

Skills

Customer service

CRM software

Communication

Problem solving

Team player

Multitasking

Time management

Data privacy awareness

Education

High school diploma

Related field education

Tools

CRM software

Job description

Placements24 is seeking a Customer Support Specialist for their Pietermaritzburg office. You will be the main contact for customers, resolve inquiries via phone, email and chat, and document interactions in the CRM.

The role emphasizes empathy, problem-solving, and collaboration with other teams. A relevant customer service background and a proactive approach to learning products and processes are essential.