Social Media Community Manager

Placements24; Vereeniging; In loco; ZAR 223.000 - 391.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive salary package

Voice of a growing brand in Vereenigin

Team engagement activities

Professional development in social

Descrizione del lavoro

Placements24 is seeking a vibrant Social Media Community Manager to grow and engage the Vereeniging online community. You will respond to comments, foster conversations, and identify opportunities to connect with the audience on a deeper level.

The role focuses on building brand loyalty, managing conversations, and collaborating with the marketing team to align initiatives with campaigns in Gauteng. Join a dynamic team committed to an engaging online presence and customer engagement.

Competenze

• Proven experience in social media management or community management.
• Excellent written and verbal communication skills with strong grammar and tone.
• Demonstrable ability to engage with online communities and build relationships.
• Proficiency with social media tools (Hootsuite, Sprout Social).
• Understanding of social media analytics and reporting.

Mansioni

• Manage and grow the company’s online community across platforms (Facebook, Instagram, Twitter, LinkedIn, TikTok).
• Develop and implement engagement strategies to foster loyalty and advocacy.
• Monitor channels for brand mentions, conversations and trends.
• Respond to comments, messages, and queries in a timely, professional manner.
• Proactively engage with followers, initiate conversations, and encourage user-generated content.
• Escalate customer service issues to appropriate departments.
• Collaborate with marketing to align community efforts with campaigns.
• Identify opportunities for user-generated content and sharing.
• Track and report on engagement metrics, sentiment and growth.
• Develop and maintain community guidelines and best practices.

Conoscenze

Social media management

Community management

Hootsuite

Sprout Social

Analytics & reporting

Excellent communication

Independent & team work

Formazione

High school diploma or equivalent

Degree in Marketing or Communications

Strumenti

Hootsuite

Sprout Social

Descrizione del lavoro

About the Role

Our client is looking for a vibrant and engaging Social Media Community Manager to foster and grow their online community in Vereeniging, Gauteng . This role is crucial for building brand loyalty, driving user engagement, and ensuring a positive online presence across social media platforms. The ideal candidate will be passionate about social media, possess exceptional communication skills, and have a knack for creating meaningful interactions with customers and fans. You will be the voice of our client online, responding to comments, facilitating discussions, and identifying opportunities to connect with our audience on a deeper level. This is a fantastic opportunity for a social media enthusiast to make a significant impact in a dynamic company based in Vereeniging . We seek an individual who can embody our client's brand values and contribute to building a thriving online community. If you excel at creating conversations and fostering connections, this role is for you.

Key Responsibilities

• Manage and grow the company's online community across various social media platforms (e.g., Facebook, Instagram, Twitter, LinkedIn, TikTok).
• Develop and implement community engagement strategies to foster loyalty and advocacy.
• Monitor social media channels for brand mentions, relevant conversations, and industry trends.
• Respond to comments, messages, and queries in a timely, professional, and on-brand manner.
• Proactively engage with followers, initiate conversations, and encourage user-generated content.
• Identify and upscale customer service issues to the appropriate departments.
• Collaborate with the marketing team to align community efforts with broader campaign objectives.
• Identify opportunities for user-generated content and facilitate its sharing.
• Track and report on community engagement metrics, sentiment, and growth.
• Help develop and maintain community guidelines and best practices.

Requirements

• Proven experience in social media management or community management.
• Excellent written and verbal communication skills, with a strong command of grammar and tone.
• Demonstrable ability to engage with online communities and build relationships.
• Proficiency in using social media management tools (e.g., Hootsuite, Sprout Social).
• Understanding of social media analytics and reporting.
• Passion for social media and digital communication.
• Ability to work independently and as part of a team.
• Customer-focused mindset with a strong sense of empathy.
• Experience in the e-commerce sector is a plus.
• High school diploma or equivalent; a degree in Marketing or Communications is an advantage.

Benefits

• Competitive salary package.
• Opportunity to be the voice of a growing brand in Vereeniging .
• Work in a dynamic and collaborative team environment.
• Professional development opportunities in social media marketing.
• Contribute to building a strong and engaged online community.
• Be part of the vibrant Gauteng business landscape.
• Regular team engagement activities.
• Gain valuable experience in e-commerce and digital engagement.