Social Media & Community Engagement Manager

Placements24; Vereeniging; Presencial; ZAR 360.000 - 600.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary and benefits

Health insurance and retirement fund

Paid time off and holidays

Regular social events and team‑buildin

Descripción de la vacante

Placements24 in Vereeniging seeks an energetic Social Media & Community Engagement Manager to grow the brand across platforms, nurture online conversations, and strengthen customer relationships.

You will craft content, lead campaigns, monitor trends, and collaborate with marketing and customer service to deliver a cohesive voice and compelling community experience.

Formación

• Proven experience as a Social Media Manager or Community Manager.
• Track record in building engaged online communities.
• Expertise in content creation, copywriting, and visual storytelling for social media.
• In-depth knowledge of major platforms and best practices.
• Experience with social media tools and analytics.
• Strong understanding of social media advertising campaigns.
• Excellent communication and customer service skills.
• Bachelor's degree in Marketing, Communications, Public Relations or related field.

Responsabilidades

• Develop and implement a comprehensive social media strategy aligned with business goals.
• Manage and grow the company's presence across Facebook, Instagram, Twitter, LinkedIn, TikTok.
• Create engaging content (text, image, video) for posts, stories, and campaigns.
• Monitor social media channels for trends, feedback, and competitor activity.
• Engage with the online community, responding to comments, messages, and inquiries promptly.
• Foster a positive and interactive community environment, encouraging user-generated content and brand advocacy.
• Plan and execute social media advertising campaigns to increase reach, engagement, and conversions.
• Analyze social media performance metrics and report on key insights and recommendations.
• Collaborate with marketing, sales and customer service teams to ensure a cohesive brand message.
• Stay up-to-date with the latest social media best practices, tools, and emerging platforms.

Conocimientos

Social Media Manager

Community Manager

Content creation

Copywriting

Visual storytelling

Social media analytics

Campaign management

Educación

Bachelor's degree in Marketing, Communications, PR or related field

Herramientas

Hootsuite

Sprout Social

Descripción del empleo

About the Role

Our client, a dynamic online retailer, is seeking an energetic and experienced Social Media & Community Engagement Manager to join their vibrant team in Vereeniging, Gauteng . This role is crucial for building and nurturing our client's online community, enhancing brand loyalty, and driving engagement across all social media platforms. The ideal candidate is a natural communicator with a passion for social media, a deep understanding of community dynamics, and a proven track record in managing online conversations and campaigns. You will be the voice of our client online, fostering positive interactions and ensuring a consistent brand presence. This position offers an exciting opportunity to shape the brand's social identity and directly influence customer relationships within the Vereeniging community and beyond. We are looking for someone who can think creatively, respond proactively, and build meaningful connections with our audience.

Key Responsibilities

• Develop and implement a comprehensive social media strategy to align with business goals.
• Manage and grow the company's presence across key social media platforms (e.g., Facebook, Instagram, Twitter, LinkedIn, TikTok).
• Create engaging, high-quality content (text, image, video) for social media posts, stories, and campaigns.
• Monitor social media channels for industry trends, customer feedback, and competitor activity.
• Engage with the online community, responding to comments, messages, and inquiries in a timely and professional manner.
• Foster a positive and interactive community environment, encouraging user-generated content and brand advocacy.
• Plan and execute social media advertising campaigns to increase reach, engagement, and conversions.
• Analyze social media performance metrics and report on key insights and recommendations.
• Collaborate with marketing, sales, and customer service teams to ensure a cohesive brand message.
• Stay up-to-date with the latest social media best practices, tools, and emerging platforms.

Requirements

• Proven experience as a Social Media Manager, Community Manager, or similar role.
• Demonstrable success in building and managing engaged online communities.
• Expertise in content creation, copywriting, and visual storytelling for social media.
• In-depth knowledge of major social media platforms and their respective audiences and best practices.
• Experience with social media management tools (e.g., Hootsuite, Sprout Social) and analytics platforms.
• Strong understanding of social media advertising principles and campaign management.
• Excellent communication, interpersonal, and customer service skills.
• Ability to think creatively and strategically to drive engagement and brand loyalty.
• Experience in the e-commerce sector is highly preferred.
• Bachelor's degree in Marketing, Communications, Public Relations, or a related field.

Benefits

• Competitive salary and benefits package.
• Opportunity to work for a leading e-commerce company in Vereeniging .
• A dynamic and creative work environment.
• Professional development and training opportunities.
• Be part of a passionate and collaborative marketing team.
• Health insurance and retirement fund contributions.
• Paid time off and holidays.
• Regular social events and team-building activities.
• Career advancement opportunities within the organization.
• Chance to significantly impact brand perception and customer relationships.