E-commerce Community Manager

Placements24; Klerksdorp; On-site; ZAR 150,000 - 280,000; Full time

Benefits offered by this job

Competitive salary

Professional development

Team environment

Employee discounts

Brand growth opportunity

Job summary

Placements24 in Klerksdorp is seeking an energetic E-commerce Community Manager to foster a vibrant online community around the brand. You will engage customers across social media, forums, and other digital platforms to build loyalty and drive sales.

The ideal candidate will have proven experience in community or social media management, excellent communication, and the ability to translate community insights into actionable strategies.

Qualifications

• Proven experience in community management or social media management.
• Excellent communication and interpersonal skills.
• Ability to analyze community metrics and translate insights into actions.

Responsibilities

• Grow and engage online community across social media and forums.
• Monitor conversations, respond to comments, and foster positive interactions.
• Create and share engaging content including updates, promotions, and user-generated content initiatives.
• Identify brand advocates and influencers to amplify reach.
• Gather feedback from the community to inform product development and marketing strategies.
• Collaborate with marketing and customer service for a consistent brand experience.

Skills

Community management

Social media management

Customer engagement

Content creation

Analytics

Communication skills

Conflict resolution

Job description

About the Role

Our client is seeking an energetic and customer-focused E-commerce Community Manager to foster a vibrant online community around their brand in Klerksdorp . This role is essential for building brand loyalty, enhancing customer engagement, and driving sales through strategic community interaction and content dissemination. You will be the primary point of contact for online customer inquiries, feedback, and interactions across social media, forums, and other digital platforms. The ideal candidate has a passion for building relationships, excels at communication, and possesses a deep understanding of how to leverage online communities for e-commerce success.

Key Responsibilities

• Develop and implement strategies to grow and engage the online community across various social media platforms and forums.
• Monitor online conversations, respond to comments and messages promptly, and foster positive interactions.
• Create and share engaging content, including updates, promotions, and user-generated content initiatives.
• Identify and engage with brand advocates and influencers to amplify reach and build credibility.
• Gather customer feedback and insights from the community to inform product development and marketing strategies.
• Collaborate with marketing and customer service teams to ensure a consistent brand experience.

Requirements

• Proven experience in community management, social media management, or customer engagement, preferably in an e-commerce context.
• Excellent communication, interpersonal, and conflict resolution skills.
• Demonstrated ability to create engaging content and foster online discussions.
• Understanding of social media platforms and community building best practices.
• Ability to analyze community metrics and translate insights into actionable strategies.
• A proactive approach to problem-solving and a customer-centric mindset.

Benefits

• Competitive salary based on experience and qualifications.
• Opportunities for professional development and attending industry events.
• A dynamic and supportive team environment focused on growth.
• Employee discounts on popular products.
• Be part of a growing brand and shape its online community.