E-commerce Retail Specialist

Placements24; Gqeberha; Hybrid; ZAR 420,000 - 540,000; Full time

Benefits offered by this job

Health insurance

Retirement savings plan

Employee discounts

Job summary

Placements24 is seeking an experienced E-commerce Retail Specialist to manage online channels for Port Elizabeth. The role focuses on optimizing sales through digital marketing, platform management and customer experience.

You will oversee product listings, pricing, inventory, and analytics to boost online revenue. Collaboration with marketing and logistics ensures smooth ordering, fulfillment and promotional campaigns.

Qualifications

• Experience in e-commerce management within retail context.
• Proficiency with major e-commerce platforms (Shopify, Magento, WooCommerce).
• Strong analytics, and ability to translate data into actions.
• Excellent written and verbal communication.
• Bachelor's degree in Marketing, Business, or related field preferred.

Responsibilities

• Manage and optimize online store product listings, pricing and inventory.
• Develop and implement digital marketing campaigns to drive traffic and conversions.
• Analyze site performance using analytics tools to identify trends.
• Enhance the customer journey from discovery to checkout.
• Coordinate with logistics for smooth order fulfillment and shipping.
• Support and respond to online customer inquiries promptly.

Skills

E-commerce management

Digital marketing

Shopify / Magento / WooCommerce

Google Analytics

Communication

Data analysis

Project management

Customer service

Education

Bachelor's degree in Marketing or Business

Tools

Shopify

Magento

WooCommerce

Google Analytics

SEMrush

Job description

About the Role

Our client is seeking a motivated and experienced E-commerce Retail Specialist to manage and optimize their online sales channels, based in or serving the Port Elizabeth, Eastern Cape region. This role is pivotal in driving online revenue growth through strategic digital marketing, website management, and enhancing the overall customer journey. The ideal candidate will have a strong understanding of e-commerce platforms, digital analytics, and a passion for delivering seamless online retail experiences.

Key Responsibilities

Manage and update the company's e-commerce website, ensuring accurate product listings, pricing, and inventory. Develop and execute digital marketing campaigns across various platforms (e.g., social media, email, paid search) to drive traffic and conversions. Analyze website performance and customer behavior using analytics tools (e.g., Google Analytics) to identify trends and opportunities. Optimize the customer journey from discovery to checkout, ensuring a user-friendly experience. Manage online customer inquiries and support, ensuring prompt and satisfactory resolutions. Collaborate with marketing and product teams to ensure cohesive online brand representation. Monitor competitor activities and industry trends to maintain a competitive edge. Manage online promotions and discount campaigns effectively. Ensure efficient order fulfillment and shipping processes in coordination with logistics teams. Contribute to the overall e-commerce strategy and growth initiatives for the Port Elizabeth market.

Requirements

Proven experience in e-commerce management or digital marketing within a retail context. Proficiency with e-commerce platforms (e.g., Shopify, Magento, WooCommerce). Strong understanding of digital marketing channels and analytics tools (e.g., Google Analytics, SEMrush). Excellent written and verbal communication skills. Ability to analyze data and translate insights into actionable strategies. Strong project management and organizational skills. Experience with online customer service and support. A Bachelor's degree in Marketing, Business, or a related field is preferred. Familiarity with SEO best practices. A proactive and results-oriented approach to driving online sales.

Benefits

This role offers a competitive annual salary of ZAR, reflecting the strategic importance of this position. Our client provides a dynamic work environment with opportunities for professional development in the rapidly evolving e-commerce landscape. Benefits include comprehensive health insurance, a retirement savings plan, and significant employee discounts on products. You will play a key role in shaping the online presence of a growing brand in Port Elizabeth, Eastern Cape , with potential for career advancement.