Senior E-commerce Manager (Retail)

Placements24; Durban; On-site; ZAR 1,000,000 - 1,600,000; Full time

Benefits offered by this job

Competitive salary

Performance bonus

Medical aid

Life insurance

Retirement fund

Staff discounts

Professional development

Industry conferences

Modern office in Durban

Job summary

Placements24 in Durban is seeking a Senior E-commerce Manager to lead the online retail operations for a prominent retail group. You will develop and execute a robust e-commerce strategy to drive online sales, enhance customer experience, and strengthen brand presence across digital channels.

You will manage a dedicated team of e-commerce specialists, oversee website management, digital marketing, online merchandising, and customer service, while leveraging data-driven insights to grow revenue

Qualifications

• 7+ years in e-commerce management with proven online sales growth.
• Strong experience with Shopify, Magento or WooCommerce and analytics.
• Proven ability to lead remote or hybrid teams.
• Excellent leadership, communication, analytical, and problem-solving skills.
• Bachelors degree required; Master's preferred.

Responsibilities

• Develop and execute a robust e-commerce strategy to drive sales.
• Manage day-to-day operations of the e-commerce platform.
• Lead and mentor the e-commerce team across functions.
• Oversee digital marketing: SEO, SEM, social, email, and affiliates.
• Manage online merchandising: pricing, promotions, inventory.
• Analyze website data and customer trends to identify opportunities.
• Collaborate with IT, marketing, merchandising, logistics.
• Develop and manage the e-commerce budget with ROI focus.
• Stay updated on e-commerce best practices and tech.
• Ensure compliance with e-commerce regulations and data privacy.

Skills

E-commerce leadership

Team leadership

Data-driven decisions

Digital marketing

Analytics

A/B testing

CRO

UX optimization

Inventory management

Communication

Education

Bachelor's in Marketing/Business

Master's degree

Tools

Shopify

Magento

WooCommerce

Google Analytics

Job description

About the Role

Our client, a prominent and innovative retail group, is looking for an accomplished Senior E-commerce Manager to spearhead their online retail operations. This critical role, based in the bustling port city of Durban, KwaZulu-Natal, ZA , will be responsible for developing and executing a robust e-commerce strategy that drives online sales, enhances customer experience, and strengthens brand presence across digital channels. You will lead a dedicated team of e-commerce specialists, overseeing website management, digital marketing, online merchandising, and customer service. The ideal candidate will possess a deep understanding of the e-commerce landscape, a data-driven approach to decision-making, and a proven ability to manage complex online platforms and drive significant revenue growth. This is an exciting opportunity to make a substantial impact on the company's digital transformation journey.

Key Responsibilities

• Develop, implement, and optimize a comprehensive e-commerce strategy to achieve ambitious sales and growth targets.
• Manage the day-to-day operations of the company's e-commerce platform, ensuring a seamless and intuitive user experience.
• Lead and mentor the e-commerce team, including specialists in digital marketing, content creation, web analytics, and customer support.
• Oversee all digital marketing activities, including SEO, SEM, social media marketing, email marketing, and affiliate programs, to drive traffic and conversions.
• Manage online merchandising, including product presentation, pricing, promotions, and inventory accuracy.
• Analyze website performance data, customer behavior, and market trends to identify opportunities for improvement and innovation.
• Collaborate with IT, marketing, merchandising, and logistics teams to ensure smooth integration of e-commerce operations with other business functions.
• Develop and manage the e-commerce budget, ensuring a strong ROI on marketing spend and operational investments.
• Stay current with e-commerce best practices, emerging technologies, and competitor activities to maintain a competitive edge.
• Ensure compliance with all relevant e-commerce regulations and data privacy laws.

Requirements

• Minimum of 7 years of experience in e-commerce management, with a proven track record of driving significant online sales growth.
• Strong understanding of e-commerce platforms (e.g., Shopify, Magento, WooCommerce), digital marketing channels, and analytics tools (e.g., Google Analytics).
• Demonstrated success in developing and executing data-driven e-commerce strategies.
• Experience in managing and leading a remote or hybrid e-commerce team.
• Excellent leadership, communication, analytical, and problem-solving skills.
• Proficiency in A/B testing, conversion rate optimization (CRO), and user experience (UX) best practices.
• Experience with inventory management and order fulfillment processes within an e-commerce context.
• Bachelor's degree in Marketing, Business Administration, or a related field.
• A Master's degree is a plus.
• Ability to work effectively in a fast-paced retail environment in Durban, KwaZulu-Natal, ZA.

Benefits

Our client offers a highly competitive salary and a performance-driven bonus structure. Comprehensive medical aid, life insurance, and retirement fund contributions are provided. Employees enjoy substantial discounts on company products and services. This role is based in our modern office in Durban, KwaZulu-Natal, ZA , offering a collaborative and dynamic work environment. Opportunities for professional development, including advanced training courses and participation in industry conferences, are available. You will have the chance to lead and innovate within a growing online retail space, contributing directly to the company's success.