Remote E-commerce Sales Specialist

Placements24; Midrand; Hybrid; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Competitive salary

Remote-first policy

Medical aid

Retirement benefits

Professional development

Home office stipend

Job summary

Placements24 in South Africa seeks a motivated Remote E-commerce Sales Specialist to drive online revenue from your home office. You will manage product listings on platforms like Shopify, WooCommerce and Takealot, engage customers via email, chat and social channels, and collaborate with marketing to boost conversions.

The ideal candidate has proven e-commerce sales or digital marketing experience, strong written and verbal communication, and proficiency with CRM and analytics tools.

Qualifications

• Experience in e-commerce sales or digital marketing.
• Strong understanding of online sales platforms (Shopify, WooCommerce, Takealot).
• Excellent written and verbal communication skills.
• Proficiency with CRM software and e-commerce analytics tools.
• Ability to work independently, manage time effectively, and meet deadlines remotely.
• Proactive problem-solving approach.
• Familiarity with SEO and online advertising principles is beneficial.

Responsibilities

• Manage and optimize product listings on various e-commerce platforms.
• Develop and execute strategies to increase online sales and customer acquisition.
• Respond to customer inquiries via email, chat, and social media promptly and professionally.
• Analyze website traffic and sales data to identify trends and opportunities for growth.
• Collaborate with the marketing team on online promotional campaigns and content.
• Process online orders and ensure timely dispatch and delivery.
• Monitor customer reviews and feedback, implementing measures to improve satisfaction.
• Stay updated on e-commerce best practices, tools, and industry trends.
• Assist in managing online advertising campaigns and budgets.
• Troubleshoot and resolve any issues related to online sales platforms or customer orders.

Skills

E-commerce sales

Digital marketing

Online platforms

CRM tools

Analytics tools

Remote work

SEO basics

Education

High school diploma

Marketing/Business degree preferred

Tools

Shopify

WooCommerce

Takealot

Job description

About the Role

Our client, a rapidly expanding online retailer, is looking for a motivated and tech-savvy Remote E-commerce Sales Specialist to join their dynamic virtual team. This role is designed for individuals who excel in online sales environments and are passionate about driving revenue through digital channels. You will be responsible for managing online sales platforms, engaging with customers via digital means, and implementing strategies to boost online conversions. The ideal candidate is a self-starter, possesses excellent communication skills, and thrives in a remote work setting. You will play a crucial part in enhancing our client's online presence and achieving ambitious sales targets from your home office, anywhere within South Africa.

Key Responsibilities

• Manage and optimize product listings on various e-commerce platforms.
• Develop and execute strategies to increase online sales and customer acquisition.
• Respond to customer inquiries via email, chat, and social media promptly and professionally.
• Analyze website traffic and sales data to identify trends and opportunities for growth.
• Collaborate with the marketing team on online promotional campaigns and content.
• Process online orders and ensure timely dispatch and delivery.
• Monitor customer reviews and feedback, implementing measures to improve satisfaction.
• Stay updated on e-commerce best practices, tools, and industry trends.
• Assist in managing online advertising campaigns and budgets.
• Troubleshoot and resolve any issues related to online sales platforms or customer orders.

Requirements

• Proven experience in e-commerce sales or digital marketing.
• Strong understanding of online sales platforms (e.g., Shopify, WooCommerce, Takealot).
• Excellent written and verbal communication skills.
• Proficiency in using CRM software and e-commerce analytics tools.
• Ability to work independently, manage time effectively, and meet deadlines in a remote setting.
• A proactive approach to identifying and solving problems.
• High school diploma or equivalent; a degree in Marketing, Business, or a related field is an advantage.
• Familiarity with SEO and online advertising principles is beneficial.
• Must have a reliable internet connection and a dedicated home office setup.
• Experience in the Midrand retail landscape is not required, but a general understanding of retail principles is helpful.

Benefits

This fully remote position offers a competitive annual salary and potential for performance-based bonuses. Employees receive comprehensive medical aid and retirement benefits. Our client invests in professional development, offering access to online courses and virtual training sessions. Enjoy the flexibility and convenience of working from home while being a vital part of a growing e-commerce business.