E-commerce Retail Manager

Placements24; Gqeberha; Hybrid; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

competitive salary

performance-based incentives

medical aid

retirement fund

access to cutting-edge e-commerce tool

opportunities for professional develop

Job summary

Placements24 is seeking an experienced E-commerce Retail Manager to lead digital operations from Port Elizabeth, Eastern Cape. You will drive online sales growth, optimize the customer journey, manage the e‑commerce platform, and develop data‑driven marketing strategies to grow market share.

Join a dynamic online retailer that values analytics, innovation, and leadership. The role offers strategic impact, cross‑functional collaboration, and opportunities to implement cutting‑edge e‑commerce

Qualifications

• Minimum 5 years of experience in e-commerce management or digital retail.
• Proven track record of driving online sales growth and managing e-commerce platforms.
• Deep knowledge of digital marketing channels (SEO, SEM, social, email).

Responsibilities

• Develop and execute comprehensive e-commerce strategies to drive sales and market share.
• Manage all aspects of the e-commerce platform, including website content, product listings, and user experience.
• Oversee digital marketing campaigns across SEO, SEM, social media, email, and affiliates.
• Analyze website traffic, sales data, and customer behavior to identify trends and opportunities for optimization.
• Manage online merchandising, promotions, and pricing strategies.
• Collaborate with logistics and customer service to ensure seamless order fulfillment and post-purchase support.
• Monitor competitor activities and industry trends to maintain a competitive edge.
• Manage the e-commerce budget and track ROI of digital marketing initiatives.
• Identify and implement new technologies and tools to enhance the online customer experience.
• Report on key e-commerce performance metrics to senior management.

Skills

E-commerce management

Digital marketing

UX optimization

Web analytics

Budget management

Leadership

Education

Bachelor's degree in Marketing/Business/E-commerce

Tools

Shopify

Magento

WooCommerce

Google Analytics

Job description

About the Role

Our client, a dynamic and innovative online retailer, is seeking a strategic E-commerce Retail Manager to lead their digital operations based in Port Elizabeth, Eastern Cape . This role is responsible for driving online sales growth, managing the e-commerce platform, optimizing the customer journey, and developing effective digital marketing strategies. The ideal candidate will have a deep understanding of e-commerce best practices, digital marketing, and online retail analytics. This is a challenging and rewarding opportunity to shape the future of our client's online presence in the key economic hub of Port Elizabeth .

Key Responsibilities

• Develop and execute comprehensive e-commerce strategies to drive sales and market share.
• Manage all aspects of the e-commerce platform, including website content, product listings, and user experience.
• Oversee digital marketing campaigns, including SEO, SEM, social media, email marketing, and affiliate programs.
• Analyze website traffic, sales data, and customer behavior to identify trends and opportunities for optimization.
• Manage online merchandising, promotions, and pricing strategies.
• Collaborate with logistics and customer service teams to ensure seamless order fulfillment and post-purchase support.
• Monitor competitor activities and industry trends to maintain a competitive edge.
• Manage the e-commerce budget and track ROI of digital marketing initiatives.
• Identify and implement new technologies and tools to enhance the online customer experience.
• Report on key e-commerce performance metrics to senior management.

Requirements

• A minimum of 5 years of experience in e-commerce management or digital retail.
• Proven track record of driving online sales growth and managing successful e-commerce platforms.
• In-depth knowledge of digital marketing channels (SEO, SEM, social media, email marketing).
• Strong analytical skills with experience in using web analytics tools (e.g., Google Analytics).
• Experience with e-commerce platforms (e.g., Shopify, Magento, WooCommerce).
• Excellent understanding of online customer journey optimization and UX principles.
• Strong project management and organizational skills.
• Effective communication and leadership abilities.
• A degree in Marketing, Business, E-commerce, or a related field.
• Experience in budget management and reporting.

Benefits

• competitive salary
• performance-based incentives
• medical aid
• retirement fund
• access to cutting-edge e-commerce tools and technologies
• opportunities for professional development

This role is based in Port Elizabeth, Eastern Cape , providing a strategic position within a growing digital landscape.