E-commerce Platform Manager

Placements24; LegKraal Gate; Hybrid; ZAR 800,000 - 1,200,000; Full time

Benefits offered by this job

Competitive salary

Health benefits

Professional development

Dynamic work environment

Job summary

Placements24 is seeking an E-commerce Platform Manager to lead the Mahikeng-based online retail platform. You will oversee day-to-day operations, implement features, and optimize the user journey to boost conversions while ensuring seamless integrations with ERP/CRM systems.

The role requires 5–7 years of e-commerce platform leadership, strong knowledge of Magento, Shopify Plus, and WooCommerce, and a track record of driving digital initiatives across marketing, IT, and operations.

Qualifications

• Bachelor's degree or equivalent in CS/IT/Business or related field.
• 5–7 years of experience in e-commerce platform management or related roles.
• Deep knowledge of major e-commerce platforms and their functionalities.

Responsibilities

• Manage day-to-day operations and performance of the e-commerce platform.
• Oversee implementation of new features, functionalities, and integrations.
• Develop and execute strategies to optimize user experience (UX) and conversion rates (CRO).
• Collaborate with IT and development teams to troubleshoot issues and implement updates.
• Work with marketing to ensure campaigns are supported by the platform.
• Analyze platform performance metrics, user behavior, and sales data to identify improvements.
• Stay updated on emerging e-commerce technologies and trends.

Skills

E-commerce strategy

UX/CRO optimization

Cross-functional leadership

Education

Bachelor's degree in Computer Science, IT, Business or related field

Tools

Magento

Shopify Plus

WooCommerce

Google Analytics

ERP/CRM integrations

Job description

About the Role

Our client, a leader in the online retail space, is seeking a highly skilled and strategic E-commerce Platform Manager for their Mahikeng, North West office. This role is pivotal in overseeing the performance, functionality, and continuous improvement of the company's e-commerce platform. You will be responsible for managing the platform's day-to-day operations, implementing new features, optimizing user experience, and ensuring seamless integration with other business systems. The ideal candidate will possess a deep understanding of e-commerce technologies, web development principles, and user experience best practices. A proven track record of successfully managing and growing online platforms is essential. We are looking for a proactive leader who can drive innovation and collaborate effectively with cross‑functional teams, including marketing, IT, and operations. This is a challenging and rewarding opportunity to significantly impact the digital strategy of a prominent organization. The vibrant setting of Mahikeng, North West, offers a unique environment for this critical role, contributing to its growing business landscape. Your expertise will be crucial in enhancing our client's online presence and delivering an exceptional customer journey.

Key Responsibilities

• Manage the day‑to‑day operations and performance of the e‑commerce platform (e.g., Magento, Shopify Plus, WooCommerce).
• Oversee the implementation of new features, functionalities, and integrations on the platform.
• Develop and execute strategies to optimize the user experience (UX) and conversion rates (CRO).
• Collaborate with IT and development teams to troubleshoot issues, implement updates, and ensure platform security.
• Work closely with marketing teams to ensure campaigns are effectively supported by the platform.
• Analyze platform performance metrics, user behavior, and sales data to identify areas for improvement.
• Stay abreast of emerging e‑commerce technologies and trends to recommend platform enhancements.
• Manage relationships with third‑party technology providers and agencies.
• Ensure the platform adheres to all relevant compliance and regulatory standards.

Requirements

• Bachelor's degree in Computer Science, Information Technology, Business, or a related field.
• Minimum of 5-7 years of experience in e‑commerce platform management or related roles.
• In-depth knowledge of major e‑commerce platforms and their functionalities.
• Strong understanding of web technologies, UX/UI design principles, and CRO best practices.
• Experience with A/B testing and data analysis tools (e.g., Google Analytics).
• Excellent project management and organizational skills.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with technical and non-technical teams.
• Experience managing integrations with other systems (ERP, CRM, Marketing Automation).
• Familiarity with agile development methodologies is a plus.

Benefits

• Highly competitive salary and potential for performance-based bonuses.
• Opportunity to manage and shape a critical e‑commerce platform.
• Work in a key economic center in Mahikeng, North West.
• Comprehensive health and wellness benefits.
• Continuous learning and professional development opportunities.
• A dynamic and forward-thinking work environment.