E-commerce Platform Manager

Placements24; Durban; On-site; ZAR 900,000 - 1,300,000; Full time

Benefits offered by this job

Competitive salary

Medical aid

Provident fund

Leave allowance

Professional development

Job summary

Placements24 in Durban is seeking an E-commerce Platform Manager to oversee online retail operations, optimize the website, and drive performance across Magento, Shopify Plus, and Salesforce Commerce Cloud.

You will collaborate with IT, marketing, and operations to deliver a seamless shopping experience and manage platform upgrades while ensuring high availability and security.

Qualifications

• Bachelor's degree in a related field.
• 4+ years managing e-commerce platforms.
• Strong analytics and project management skills.

Responsibilities

• Oversee day-to-day operations and performance of the e-commerce platform.
• Manage website content, product catalog, and merchandising to maximize sales.
• Implement and manage platform features and integrations.
• Collaborate with IT and external vendors for platform stability and security.
• Monitor analytics and report on traffic, conversion, and AOV.
• Plan and execute platform upgrades and enhancements.

Skills

E-commerce platforms

Project management

UX/UI basics

HTML/CSS/JS basics

Analytics

Education

Bachelor's degree

Tools

Magento

Shopify Plus

Salesforce Commerce Cloud

Job description

About the Role

Our client is seeking a dedicated and skilled E-commerce Platform Manager to oversee and optimize their online retail operations based in Durban . This role is critical for ensuring the seamless functioning and continuous improvement of our client's e-commerce website and associated systems. The ideal candidate will have a strong technical understanding of e-commerce platforms, a passion for enhancing user experience, and a proven ability to manage complex projects. You will work closely with development teams, marketing, and operations to deliver a best-in-class online shopping experience for customers. This is an excellent opportunity to take ownership of a key digital asset and drive significant improvements in a fast-paced environment located in the beautiful coastal city of Durban . We are looking for someone who is meticulous, proactive, and possesses excellent problem-solving skills. The ability to manage multiple priorities and collaborate effectively with diverse stakeholders is essential for success in this role. Join our client to make a tangible impact on their digital success.

Key Responsibilities

• Oversee the day-to-day operations and performance of the e-commerce platform.
• Manage website content, product catalog, and merchandising strategies to maximize sales.
• Implement and manage features and functionalities on the e-commerce platform.
• Collaborate with IT and external vendors to ensure platform stability, security, and performance.
• Conduct regular audits of the website to identify and resolve bugs or usability issues.
• Work with the UX/UI team to improve website design and customer journey.
• Monitor website analytics and provide reports on key metrics such as traffic, conversion rates, and average order value.
• Plan and execute platform upgrades and enhancements.
• Ensure compliance with all relevant e-commerce regulations and standards.
• Manage third-party integrations (e.g., payment gateways, shipping providers, marketing tools).

Requirements

• Bachelor's degree in Computer Science, Information Technology, Marketing, or a related field.
• Minimum of 4 years of experience in managing e-commerce platforms (e.g., Magento, Shopify Plus, Salesforce Commerce Cloud).
• Strong understanding of web technologies, HTML, CSS, and JavaScript is a plus.
• Experience with website analytics tools (e.g., Google Analytics).
• Proven ability to manage projects and work with cross-functional teams.
• Excellent problem-solving and analytical skills.
• Strong understanding of e-commerce best practices, UX/UI principles, and SEO.
• Experience with agile development methodologies.
• Ability to manage vendor relationships effectively.
• Excellent communication and organizational skills.

Benefits

• Competitive salary and annual bonus.
• Medical aid and provident fund.
• Generous leave allowance.
• Opportunity to work in a vibrant coastal city like Durban .
• Professional development opportunities.
• Employee discounts.
• A supportive team environment.
• Exposure to diverse e-commerce technologies.
• On-site parking and modern office facilities.
• Direct impact on the company's online success.