Senior E-commerce Platform Manager

Placements24; Johannesburg; Hybrid; ZAR 900,000 - 1,500,000; Full time

Benefits offered by this job

Competitive pay

Hybrid work

Health insurance

Retirement plan

Development opportunities

Employee discounts

Vibrant culture

Job summary

Placements24 is seeking a strategic Senior E-commerce Platform Manager to own and grow our online retail presence from Johannesburg, Gauteng. You will lead the day-to-day operations and drive platform performance, UX, and revenue.

You will optimize SEO/SEM, manage large-scale platforms (Shopify Plus, Magento, Salesforce Commerce Cloud), and collaborate across marketing, IT, and operations to deliver a seamless customer journey.

Qualifications

• Bachelor's degree in Marketing, Business Administration, E-commerce, or related field.
• 6+ years of progressive experience in e-commerce management or digital marketing.
• Experience managing large-scale e-commerce platforms (Shopify Plus, Magento, SFCC).
• Strong SEO, SEM, email marketing, and social media strategies.
• Proficient in web analytics tools (Google Analytics) and A/B testing.
• Data-driven, with strong project management and communication skills.
• Hybrid work experience and knowledge of payment gateways.

Responsibilities

• Develop and execute the e-commerce strategy to drive online sales, customer acquisition, and retention.
• Manage day-to-day operations of the e-commerce platform, including website content, product merchandising, and promotions.
• Analyze website performance data (traffic, conversion rates, AOV) and identify areas for improvement.
• Collaborate with marketing, IT, and operations teams to ensure seamless integration and functionality.
• Oversee the implementation of new features, functionalities, and platform upgrades.
• Manage the online customer journey, from discovery to post-purchase experience.
• Conduct market research and competitor analysis to identify emerging trends and opportunities.
• Manage relationships with third-party vendors and technology partners.
• Ensure the website is optimized for search engines (SEO) and provides a superior user experience (UX).
• Develop and manage the e-commerce budget and KPIs.

Skills

E-commerce management

SEO & SEM

Email marketing

A/B testing

Data-driven decisions

Project management

Communication skills

Hybrid work experience

Education

Bachelor's degree in Marketing or related

Tools

Shopify Plus

Magento

Salesforce Commerce Cloud

Job description

About the Role

Our client is seeking a strategic and experienced Senior E-commerce Platform Manager to oversee their online retail presence. This hybrid role, based in bustling Johannesburg, Gauteng , requires a leader who can drive growth, enhance customer experience, and optimize platform performance. You will be responsible for the day-to-day management and strategic development of the e-commerce platform, ensuring it aligns with business objectives and market trends. The ideal candidate will have a proven track record in e-commerce, strong analytical skills, and a deep understanding of online sales funnels, SEO, digital marketing, and customer relationship management (CRM). This is an exciting opportunity to shape the digital future of a leading brand and make a significant impact in the competitive e-commerce landscape of Gauteng .

Key Responsibilities

• Develop and execute the e-commerce strategy to drive online sales, customer acquisition, and retention.
• Manage the day-to-day operations of the e-commerce platform, including website content, product merchandising, and promotions.
• Analyze website performance data (traffic, conversion rates, AOV) and identify areas for improvement.
• Collaborate with marketing, IT, and operations teams to ensure seamless integration and functionality.
• Oversee the implementation of new features, functionalities, and platform upgrades.
• Manage the online customer journey, from discovery to post-purchase experience.
• Conduct market research and competitor analysis to identify emerging trends and opportunities.
• Manage relationships with third-party vendors and technology partners.
• Ensure the website is optimized for search engines (SEO) and provides a superior user experience (UX).
• Develop and manage the e-commerce budget and key performance indicators (KPIs).

Requirements

• Bachelor's degree in Marketing, Business Administration, E-commerce, or a related field.
• Minimum of 6 years of progressive experience in e-commerce management or digital marketing.
• Proven experience managing large-scale e-commerce platforms (e.g., Shopify Plus, Magento, Salesforce Commerce Cloud).
• Strong understanding of SEO, SEM, email marketing, and social media marketing strategies.
• Proficiency in web analytics tools (e.g., Google Analytics) and A/B testing.
• Excellent analytical and problem-solving skills with a data-driven approach.
• Strong project management and organizational abilities.
• Exceptional communication and interpersonal skills.
• Experience in a hybrid work environment.
• Knowledge of payment gateways and e-commerce security best practices.

Benefits

• Competitive salary package with performance bonuses.
• Hybrid work model offering flexibility between office and remote work.
• Comprehensive health insurance and retirement fund.
• Opportunities for professional development and training.
• Significant impact on the company's digital strategy.
• Employee discounts on company products.
• Vibrant and collaborative work culture in Johannesburg .