E-commerce Platform Manager

Placements24; Rustenburg; Hybrid; ZAR 900,000 - 1,200,000; Full time

Benefits offered by this job

Hybrid work arrangement

Influence on digital presence

Career development

Modern office facilities

Job summary

Placements24 seeks an experienced E-commerce Platform Manager to drive development and operational efficiency of the Rustenburg online shop. You will lead platform strategy, oversee vendors, and collaborate with IT, marketing, and customer service to deliver a high-performing experience.

The role requires deep knowledge of major platforms, strong UX and CRO skills, and proven project management ability to oversee complex initiatives within a hybrid work setup in the North West region.

Qualifications

• Bachelor's degree in CS/IT/Business/Marketing or related field.
• Minimum 5 years in ecommerce platform management or digital product management.
• Strong technical understanding of major ecommerce platforms.
• Experience leading website development projects with cross-functional teams.
• Expertise in UX and CRO.
• Proficient in web analytics and data analysis.
• Experience with CMS and DAM.
• Excellent PM, communication and interpersonal skills.
• Agile experience is a plus.

Responsibilities

• Oversee day-to-day operations and maintenance of the e-commerce platform.
• Develop and execute a strategic roadmap for platform enhancements and new features.
• Collaborate with IT, marketing, merchandising, and customer service teams to meet business needs.
• Manage third-party vendors and technology partners involved with the platform.
• Monitor platform performance, identify bottlenecks, and improve speed, usability and conversion.
• Ensure platform security, regulatory compliance, and mobile/desktop optimization.
• Manage product catalog data including uploads and SEO-friendly categorisation.
• Oversee integration of new technologies to enhance customer journey and efficiency.
• Analyze platform data and user behaviour to identify improvements.
• Stay current with ecommerce trends and emerging technologies.

Skills

UX best practices

Web analytics

CMS & DAM

Cross-functional teams

Agile methodologies

Project management

Strategic thinking

Education

Bachelor's degree in CS/IT/Business/Marketing

Tools

Shopify Plus

Magento

Salesforce Commerce Cloud

BigCommerce

Job description

About the Role

Our client is seeking an experienced and detail-oriented E-commerce Platform Manager to oversee the strategic development and operational efficiency of their online platform in Rustenburg, North West . This role is pivotal in ensuring a seamless, intuitive, and high-performing online shopping experience for customers. You will be responsible for managing the e-commerce platform, driving its continuous improvement, and collaborating with various stakeholders to implement new features and functionalities. The ideal candidate will possess a strong technical understanding of e-commerce platforms, a keen eye for user experience, and a proven ability to manage complex projects. This is an exciting opportunity to shape the digital storefront of a growing business in the heart of the North West province. We are looking for a leader who can drive innovation and optimize performance to achieve our client's ambitious growth targets. If you are passionate about e-commerce technology and user experience, and looking to make a significant impact in Rustenburg , this role is for you.

Key Responsibilities

• Oversee the day-to-day operations and ongoing maintenance of the e-commerce platform.
• Develop and execute a strategic roadmap for platform enhancements and new feature implementations.
• Collaborate with IT, marketing, merchandising, and customer service teams to ensure the platform meets business needs.
• Manage third-party vendors and technology partners involved with the e-commerce platform.
• Monitor platform performance, identify bottlenecks, and implement solutions to optimise speed, usability, and conversion rates.
• Ensure the platform is secure, compliant with relevant regulations, and optimised for mobile and desktop experiences.
• Manage product catalog data, including uploads, categorisation, and optimisation for search and discovery.
• Oversee the integration of new technologies and tools to enhance the customer journey and operational efficiency.
• Analyse platform data and user behaviour to identify areas for improvement and inform strategic decisions.
• Stay current with e-commerce trends, best practices, and emerging technologies.

Requirements

• Bachelor's degree in Computer Science, Information Technology, Business, Marketing, or a related field.
• Minimum of 5 years of experience in e-commerce platform management or digital product management.
• Strong technical understanding of e-commerce platforms (e.g., Shopify Plus, Magento, Salesforce Commerce Cloud, BigCommerce).
• Proven experience in managing website development projects and working with cross-functional teams.
• Expertise in user experience (UX) best practices and conversion rate optimisation (CRO).
• Proficiency in web analytics tools (e.g., Google Analytics) and data analysis.
• Experience with content management systems (CMS) and digital asset management (DAM).
• Excellent project management, communication, and interpersonal skills.
• Ability to think strategically and execute tactically.
• Experience working with agile methodologies is a plus.

Benefits

• Competitive salary and benefits package.
• Hybrid work arrangement for better work-life balance.
• Significant influence over the company's digital presence.
• Opportunities for professional development and career advancement.
• Collaborative team environment with a focus on innovation.
• Be a key player in the e-commerce success story in Rustenburg .
• Access to modern office facilities and technologies.
• A chance to work in the vibrant North West region.