E-commerce Operations Specialist - Retail

Placements24; Gauteng; Remote; ZAR 320,000 - 520,000; Full time

Job summary

Placements24 seeks an meticulous E-commerce Operations Specialist to join a rapidly expanding online retailer based in Pretoria. Your focus will be smooth day-to-day operations, from inventory accuracy to order fulfillment and customer service.

You will optimize platforms, monitor site performance, and collaborate with marketing to drive conversions, while leveraging data to improve the online customer journey. This role is remote-friendly within Gauteng.

Responsibilities

• Manage and optimize online store operations across various e-commerce platforms.
• Ensure accurate product listings, descriptions, pricing, and inventory levels.
• Oversee the order fulfillment process, coordinating with warehousing and logistics partners.
• Monitor website performance, identify issues, and implement solutions to improve user experience.
• Handle customer inquiries, complaints, and returns via email, chat, and phone.
• Analyze sales data, website traffic, and customer behavior to identify trends and areas for improvement.
• Collaborate with marketing teams on promotional activities and campaign execution.
• Manage relationships with third-party service providers, including shipping carriers.

Job description

About the Role Our client, a rapidly expanding online retailer, is seeking a meticulous and proactive E-commerce Operations Specialist to join their dynamic team based in Pretoria. This role is crucial for ensuring the smooth and efficient day-to-day operations of our online store, managing everything from inventory accuracy to order fulfillment and customer service. The ideal candidate will have a strong understanding of e-commerce platforms, logistics, and digital marketing principles. You will play a key role in optimizing the online customer journey, from website navigation to post-purchase support, ensuring a seamless experience. We are looking for someone who is data-driven, detail-oriented, and possesses excellent problem-solving skills to address operational challenges proactively. This is a fantastic opportunity to contribute to the growth of an exciting e-commerce business in Gauteng, with a focus on driving efficiency and customer satisfaction in a fully remote capacity.

Key Responsibilities

• Manage and optimize online store operations across various e-commerce platforms.
• Ensure accurate product listings, descriptions, pricing, and inventory levels.
• Oversee the order fulfillment process, coordinating with warehousing and logistics partners.
• Monitor website performance, identify issues, and implement solutions to improve user experience.
• Handle customer inquiries, complaints, and returns via email, chat, and phone.
• Analyze sales data, website traffic, and customer behavior to identify trends and areas for improvement.
• Collaborate with marketing teams on promotional activities and campaign execution.
• Manage relationships with third-party service providers, including shipping carriers and