E-commerce Operations Coordinator

Placements24; Centurion; On-site; ZAR 300,000 - 420,000; Full time

Benefits offered by this job

Competitive salary

Hands-on operations experience

Career growth opportunities

Dynamic retail environment

Job summary

Placements24 is seeking a meticulous E-commerce Operations Coordinator for an on-site role in Centurion, Gauteng. You will manage inventory, process orders, coordinate logistics, and ensure high-quality customer service in a fast-paced retail environment.

Ideal candidates have 1-2 years in e-commerce operations, strong organizational skills, and proficiency with inventory software and Excel. The role emphasizes hands-on operations and collaboration with marketing and logistics teams.

Qualifications

• 1-2 years of experience in e-commerce operations, logistics, or retail inventory management.
• Proficiency with e-commerce platforms and inventory management software.
• High school diploma or equivalent; further education in Business Administration or Operations is a plus.

Responsibilities

• Oversee the entire order fulfillment process from order placement to final delivery.
• Manage inventory levels across platforms, ensuring accuracy and preventing stockouts or overstocking.
• Coordinate with suppliers and logistics partners for timely delivery of goods.
• Process customer returns and exchanges efficiently with accurate records.
• Respond to customer inquiries via email, phone, and chat with prompt support.
• Ensure product listings are accurate, up-to-date, and well-presented.

Skills

Time management

Attention to detail

Customer service

Problem solving

Education

High school diploma

Business/Admin background

Tools

Inventory management software

Microsoft Excel

Job description

About the Role

Our client, a prominent e-commerce retailer located in Centurion, Gauteng, is looking for a meticulous and proactive E-commerce Operations Coordinator. This role is crucial for ensuring the smooth and efficient day-to-day running of our online store. You will be responsible for managing inventory, processing orders, coordinating logistics, and ensuring excellent customer service. This is an on-site position based in Centurion, offering a hands-on experience within a fast-paced retail environment. If you have a strong operational background, a keen eye for detail, and a passion for e-commerce, you will be an integral part of our operations team, directly impacting customer satisfaction and business growth.

Key Responsibilities

• Oversee the entire order fulfillment process, from order placement to final delivery.
• Manage inventory levels across all platforms, ensuring accuracy and preventing stockouts or overstocking.
• Coordinate with suppliers and logistics partners to ensure timely delivery of goods.
• Process customer returns and exchanges efficiently, maintaining accurate records.
• Monitor and respond to customer inquiries via email, phone, and chat, providing prompt and helpful support.
• Ensure product listings on the e-commerce website are accurate, up-to-date, and well-presented.
• Assist in the planning and execution of promotional activities and sales events.
• Identify operational bottlenecks and implement solutions to improve efficiency and reduce costs.
• Maintain organized records of sales, inventory, and customer interactions.
• Liaise with the marketing team to align operations with marketing campaigns and product launches.

Requirements

• High school diploma or equivalent; further education in Business Administration or Operations is a plus.
• 1-2 years of experience in e-commerce operations, logistics, or retail inventory management.
• Proficiency with e-commerce platforms and inventory management software.
• Excellent organizational and time management skills.
• Strong problem-solving abilities and attention to detail.
• Good communication and interpersonal skills.
• Ability to work effectively in a team environment and under pressure.
• Familiarity with Microsoft Office Suite (Excel, Word).
• A customer-centric approach to problem-solving.
• Willingness to learn and adapt to new processes.

Benefits

• Competitive salary.
• Opportunity to work in a key operational role within a growing e-commerce business.
• Hands-on experience in a dynamic retail environment.
• Contribution to customer satisfaction and business efficiency.
• Potential for career advancement within operations.
• Positive and collaborative team atmosphere.