Remote E-commerce Operations Specialist

Placements24; Gauteng; Remote; ZAR 320,000 - 520,000; Full time

Job summary

Placements24 seeks an meticulous E-commerce Operations Specialist to join a rapidly expanding online retailer based in Pretoria. Your focus will be smooth day-to-day operations, from inventory accuracy to order fulfillment and customer service.

You will optimize platforms, monitor site performance, and collaborate with marketing to drive conversions, while leveraging data to improve the online customer journey. This role is remote-friendly within Gauteng.

Responsibilities

• Manage and optimize online store operations across various e-commerce platforms.
• Ensure accurate product listings, descriptions, pricing, and inventory levels.
• Oversee the order fulfillment process, coordinating with warehousing and logistics partners.
• Monitor website performance, identify issues, and implement solutions to improve user experience.
• Handle customer inquiries, complaints, and returns via email, chat, and phone.
• Analyze sales data, website traffic, and customer behavior to identify trends and areas for improvement.
• Collaborate with marketing teams on promotional activities and campaign execution.
• Manage relationships with third-party service providers, including shipping carriers.

Job description

Placements24 seeks an meticulous E-commerce Operations Specialist to join a rapidly expanding online retailer based in Pretoria. Your focus will be smooth day-to-day operations, from inventory accuracy to order fulfillment and customer service.

You will optimize platforms, monitor site performance, and collaborate with marketing to drive conversions, while leveraging data to improve the online customer journey. This role is remote-friendly within Gauteng.