Remote E-commerce Operations Coordinator

Placements24; Stellenbosch; Hybrid; ZAR 180,000 - 280,000; Full time

Benefits offered by this job

Remote work

Performance incentives

Professional development

Occasional team meetups near Stellenbš

Job summary

Placements24 is seeking a highly organized Remote E-commerce Operations Coordinator to manage order processing, inventory control, and customer inquiries for our online fashion retailer. The role emphasizes seamless multi-channel operations, data analysis, and collaboration with warehousing and marketing teams from a home-based setup.

Ideal candidates will have proven e-commerce experience, familiarity with Shopify or WooCommerce, strong communication skills, and the ability to work

Qualifications

• Proven experience in e-commerce operations or online retail.
• Strong knowledge of order management and inventory control.
• Excellent organizational and multitasking abilities.
• Ability to work independently in a remote setup.

Responsibilities

• Oversee order processing and fulfillment across platforms.
• Coordinate inventory management and stock levels.
• Respond to customer inquiries via email, chat, and phone.
• Collaborate with warehouse and logistics partners.
• Analyze sales data and report on performance.
• Assist in product listings and pricing updates.
• Identify bottlenecks and implement improvements.
• Support promotional campaigns and product launches.
• Stay updated on e-commerce best practices.

Skills

E-commerce operations

Order management

Inventory control

Shopify

WooCommerce

CRM software

Remote work

Problem solving

Communication

Education

Business/Marketing degree

Tools

Shopify

WooCommerce

CRM

Job description

About the Role

Our client, a rapidly growing online fashion retailer, is seeking a highly organized and proactive Remote E-commerce Operations Coordinator to manage and optimize various aspects of their online sales channels. This fully remote position, based ideally within commuting distance of **Stellenbosch, Western Cape** for occasional team meetups, requires meticulous attention to detail, strong problem-solving skills, and a deep understanding of e-commerce operations. You will play a crucial role in ensuring a seamless online customer journey, from order processing and inventory management to customer service and logistics coordination. This is an exceptional opportunity to contribute significantly to the growth of an innovative e-commerce business from the comfort of your home, with flexibility and autonomy. The success of our online platform in **Stellenbosch** and beyond hinges on efficient operations.

Key Responsibilities

• Oversee daily e-commerce operations, including order processing, fulfillment coordination, and inventory management across multiple platforms.
• Monitor website performance and product listings, ensuring accuracy and up-to-date information.
• Coordinate with warehouse and logistics partners to ensure timely and accurate order fulfillment and delivery.
• Manage customer service inquiries via email, chat, and phone, resolving issues promptly and professionally to ensure customer satisfaction.
• Process returns and exchanges efficiently, adhering to company policies.
• Assist in the management of online product content, including descriptions, images, and pricing.
• Analyze e-commerce data and generate reports on sales performance, website traffic, and customer behavior.
• Identify and troubleshoot operational bottlenecks, implementing solutions to improve efficiency and customer experience.
• Collaborate with marketing and sales teams to support promotional campaigns and new product launches.
• Stay abreast of e-commerce best practices, emerging technologies, and industry trends.

Requirements

• Proven experience in e-commerce operations, online retail, or a similar role.
• Strong understanding of online sales platforms, order management systems, and inventory control.
• Excellent organizational, time management, and multitasking skills.
• Proficiency in using e-commerce platforms (e.g., Shopify, WooCommerce) and CRM software.
• Exceptional written and verbal communication skills.
• Strong problem-solving abilities and a proactive approach to task management.
• Ability to work independently and effectively in a remote work environment.
• A degree or diploma in Business, Marketing, or a related field is advantageous.
• Familiarity with the **Western Cape** e-commerce landscape is a plus.
• Detail-oriented with a commitment to accuracy and quality.

Benefits

This role offers the flexibility of remote work, a competitive salary, and the opportunity to be part of a growing and dynamic e-commerce business. Employees receive a comprehensive benefits package, including performance-based incentives and opportunities for professional development. While remote, occasional team gatherings may be held near **Stellenbosch**. We foster a collaborative and supportive remote culture, empowering our team members to excel. Join us and make a tangible impact on our online success from anywhere.