Online Store Operations Manager

Placements24; Randburg; Hybrid; ZAR 800,000 - 1,100,000; Full time

Benefits offered by this job

Performance bonuses

Fully remote with flexible hours

Health, dental, and vision insurance

Home office setup allowance

Professional development

Job summary

Placements24 is seeking a highly organized Online Store Operations Manager to lead e-commerce fulfillment and logistics from a remote capacity. You will oversee order processing, inventory accuracy, and end-to-end supply chain improvements, collaborating with marketing, customer service, and external logistics partners.

The role offers a fully remote environment with flexible hours and opportunities to drive efficiency, cost reductions, and delivery enhancements for a growing online retailer.

Qualifications

• Proven experience in e-commerce operations, logistics, or supply chain management.
• Strong knowledge of WMS and inventory control principles.
• Excellent analytical, problem-solving, and project management skills.
• Ability to manage remote teams and collaborate across departments.
• Proficiency with e-commerce platforms and order management systems.

Responsibilities

• Oversee online order fulfillment including processing, picking, packing, and shipping.
• Maintain accurate inventory across all e-commerce platforms and warehouses.
• Develop strategies to improve efficiency, reduce costs, and delivery times.
• Coordinate with third-party logistics providers for reliable shipping.
• Monitor KPIs and implement corrective actions as needed.

Skills

E-commerce Ops

Logistics

Inventory Control

WMS

Remote Team Mgmt

Process Optimization

Data Analysis

Project Management

Shipping & Fulfillment

Vendor Coordination

Education

Bachelor's degree in Supply Chain/Logistics/Operations

Tools

WMS

Order Management Systems

ERP Software

Job description

About the Role

Our client is seeking a highly organized and results-driven Online Store Operations Manager to lead their e-commerce fulfillment and logistics in a remote capacity. This role is critical for ensuring the efficient and timely processing of online orders, managing inventory accuracy, and optimizing the entire e-commerce supply chain. You will collaborate closely with digital marketing, customer service, and external logistics partners to guarantee a seamless customer experience from click to delivery. This is an excellent opportunity for an experienced operations professional to make a significant impact on a growing online retail business, working entirely from home.

Key Responsibilities

• Oversee all aspects of online order fulfillment, including processing, picking, packing, and shipping.
• Manage and maintain accurate inventory levels across all e-commerce platforms and warehouses.
• Develop and implement strategies to improve operational efficiency, reduce costs, and enhance delivery times.
• Coordinate with third-party logistics providers to ensure reliable and cost-effective shipping solutions.
• Monitor key performance indicators (KPIs) for operations and implement corrective actions as needed.

Requirements

• Proven experience in e-commerce operations, logistics, or supply chain management.
• Strong understanding of warehouse management systems (WMS) and inventory control principles.
• Excellent analytical, problem-solving, and project management skills.
• Ability to effectively manage remote teams and collaborate across departments.
• Proficiency with e-commerce platforms and order management systems.

Benefits

• Competitive salary and performance-based bonuses.
• Fully remote work environment with flexible working hours.
• Comprehensive health, dental, and vision insurance plans.
• Allowance for home office setup and ongoing professional development.
• Opportunity to drive significant improvements in a key business function for a forward-thinking company.