E-commerce Operations Manager

Placements24; Mtubatuba Local Municipality; Hybrid; ZAR 600.000 - 900.000; Vollzeit

Benefits dieser Stelle

Hybrid work arrangement

Growth opportunities

Comprehensive benefits

Coastal city location Richards Bay

Zusammenfassung

Placements24 in Richards Bay, KwaZulu-Natal is seeking an experienced E-commerce Operations Manager to oversee online sales, inventory control, and fulfillment in a hybrid work environment. You will ensure smooth platform operations, optimize stock, and collaborate with logistics and marketing to drive a superior customer experience.

The ideal candidate has a Bachelor's degree and at least four years in e-commerce operations, with strong leadership, data analysis, and proficiency in operational

Qualifikationen

• Bachelor's degree or higher in business/operations
• Minimum 4 years of experience in e-commerce operations management
• Proven experience in inventory management, order fulfillment and logistics
• Strong analytical skills and proficiency with operational software

Aufgaben

• Oversee day-to-day operations of the e-commerce platform, ensuring smooth functioning and optimal performance.
• Manage inventory levels, stock replenishment, and order fulfillment processes to meet demand accurately and efficiently.
• Develop and implement strategies to improve website user experience, conversion rates, and customer satisfaction.
• Liaise with logistics partners to ensure timely and cost-effective delivery of orders.
• Monitor and analyze key operational metrics, identifying bottlenecks and implementing solutions.
• Manage customer service inquiries and issues, ensuring prompt and satisfactory resolutions.
• Collaborate with marketing and sales teams to align operational activities with promotional campaigns.
• Ensure compliance with all relevant regulations and company policies.
• Manage supplier relationships related to online sales and fulfillment.

Kenntnisse

E-commerce operations management

Inventory management

Logistics

Data analysis

Leadership

Ausbildung

Bachelor's degree in Business Administration/Operations Management or related field

Tools

MS Excel

ERP systems

Logistics software

Jobbeschreibung

About the Role

Our client is seeking an experienced E-commerce Operations Manager to oversee their online sales and fulfillment processes in Richards Bay, KwaZulu-Natal . This role embraces a hybrid work model, offering flexibility while ensuring essential on-site presence for operational oversight. The ideal candidate will be adept at managing all facets of e-commerce operations, from website management and inventory control to logistics and customer service. You will be critical in optimizing efficiency and ensuring a superior online customer experience.

Key Responsibilities

• Oversee the day-to-day operations of the e-commerce platform, ensuring smooth functioning and optimal performance.
• Manage inventory levels, stock replenishment, and order fulfillment processes to meet demand accurately and efficiently.
• Develop and implement strategies to improve website user experience, conversion rates, and customer satisfaction.
• Liaise with logistics partners to ensure timely and cost-effective delivery of orders.
• Monitor and analyze key operational metrics, identifying bottlenecks and implementing solutions.
• Manage customer service inquiries and issues, ensuring prompt and satisfactory resolutions.
• Collaborate with marketing and sales teams to align operational activities with promotional campaigns.
• Ensure compliance with all relevant regulations and company policies.
• Manage supplier relationships related to online sales and fulfillment.

Requirements

• Bachelor's degree in Business Administration, Operations Management, or a related field.
• Minimum of 4 years of experience in e-commerce operations management or a similar role.
• Proven experience in inventory management, order fulfillment, and logistics.
• Strong understanding of e-commerce platforms and their operational backend.
• Excellent analytical skills with the ability to interpret complex data and implement solutions.
• Proficiency in relevant operational software and MS Office Suite.
• Strong leadership and team management abilities.
• Excellent communication and interpersonal skills.
• Must be able to work effectively in a hybrid model from our Richards Bay, KwaZulu-Natal location.

Benefits

• Competitive salary and performance-based bonuses.
• Hybrid work arrangement offering flexibility and work-life balance.
• Significant role in shaping operational excellence for an expanding business.
• Opportunities for professional growth and development.
• Work within a dynamic team in the coastal city of Richards Bay, KwaZulu-Natal .
• Comprehensive benefits package.