E-commerce Operations Coordinator

Placements24; Gauteng; On-site; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Hybrid work model

Health insurance

Retirement contribution

Job summary

Placements24 in South Africa is seeking an organized E-commerce Operations Coordinator for our team in Tembisa. This hybrid role combines remote work with time in the office to ensure smooth online sales, accurate stock, and responsive service across channels.

You will manage day-to-day platform operations, coordinate logistics, monitor inventory, address customer inquiries, and generate performance reports to drive improved efficiency.

Qualifications

• Minimum of 2 years of experience in e-commerce operations or a related field.
• Proficiency with e-commerce platforms and inventory management systems.
• Strong understanding of logistics and supply chain processes.
• Excellent organizational and problem-solving skills.
• Ability to multitask and prioritize effectively in a fast-paced environment.

Responsibilities

• Oversee day-to-day operations of the e-commerce platform.
• Coordinate with warehouse and logistics teams for timely processing and shipping.
• Monitor inventory levels and liaise with suppliers to prevent stockouts.
• Respond to customer inquiries and resolve order, shipping, and returns issues.
• Implement and maintain procedures to improve efficiency and accuracy.
• Generate reports on sales performance, operational metrics, and customer feedback.

Skills

E-commerce operations

Inventory management

Logistics knowledge

Organizational skills

Problem-solving

Job description

About the Role

Our client is seeking an organized and detail-oriented E-commerce Operations Coordinator to join their dynamic team in Tembisa . In this role, you will be crucial in ensuring the smooth and efficient running of our online sales channels, from inventory management to order fulfillment and customer service. You will work closely with various departments to maintain high standards of operational excellence and customer satisfaction. This hybrid position offers the flexibility to work both remotely and from our Tembisa office, providing a balanced work environment.

Key Responsibilities

• Manage and oversee the day-to-day operations of the e-commerce platform.
• Coordinate with warehouse and logistics teams to ensure timely order processing and shipping.
• Monitor inventory levels and liaise with suppliers to prevent stockouts.
• Respond to customer inquiries and resolve issues related to orders, shipping, and returns.
• Implement and maintain operational procedures to improve efficiency and accuracy.
• Generate regular reports on sales performance, operational metrics, and customer feedback.

Requirements

• Minimum of 2 years of experience in e-commerce operations or a related field.
• Proficiency with e-commerce platforms and inventory management systems.
• Strong understanding of logistics and supply chain processes.
• Excellent organizational and problem-solving skills.
• Ability to multitask and prioritize effectively in a fast-paced environment.

Benefits

• Competitive salary package.
• Hybrid work model combining remote and in-office flexibility.
• Health insurance and retirement contribution benefits.
• Opportunities for career advancement within operations.
• A collaborative and supportive team atmosphere.