E-commerce Operations Lead

Placements24; Cape Town; Sur place; ZAR 700 000 - 1 000 000; Plein temps

Avantages offerts par ce poste

Competitive salary package

Medical aid

Retirement fund contributions

Growth opportunities

Central location in Cape Town

Employee discounts on products

Résumé du poste

Placements24 is seeking an E-commerce Operations Lead in Cape Town to oversee daily online sales operations across inventory, fulfillment, logistics, and customer service. You will drive efficient workflows, optimize stock levels, and manage relationships with 3PL providers to ensure fast, accurate order delivery.

The role requires a bachelor’s degree in a related field and at least 4 years in e-commerce operations or supply chain management, with strong data analysis and communication skills.

Qualifications

• Bachelor's degree in SCM, Business Admin, Logistics or related field.
• Minimum of 4 years of experience in e-commerce operations or supply chain management.
• Proven experience in inventory, order fulfillment and shipping processes.
• Strong understanding of e-commerce platforms (Shopify, Magento, WooCommerce) and ERP systems.
• Experience working with 3PL providers and freight carriers.
• Excellent problem-solving and decision-making skills.
• Strong organizational and time-management abilities.
• Proficiency in data analysis and reporting.
• Effective communication and interpersonal skills.
• Ability to thrive in a fast-paced, results-oriented environment.

Responsabilités

• Oversee daily e-commerce operations including orders, inventory, warehousing and shipping
• Develop workflows to improve order accuracy, delivery times, and cost efficiency
• Manage relationships with 3PL providers, carriers and suppliers
• Monitor stock levels and coordinate with procurement to prevent stockouts
• Maintain quality control to ensure product integrity and customer satisfaction
• Resolve complex customer service issues related to orders and returns
• Analyze operations data to identify bottlenecks and improvements
• Ensure compliance with regulations and industry standards
• Collaborate with marketing and sales on promos and launches
• Contribute to strategic planning for growth and scalability

Connaissances

Problem-solving

Time-management

Organizational skills

Data analysis

Communication

Formation

Bachelor's degree in Supply Chain Management / Business Administration / Logistics

Outils

Shopify

Magento

WooCommerce

ERP systems

Description du poste

About the Role

Our client, a fast-growing e-commerce enterprise, is seeking a highly organized and proactive E-commerce Operations Lead to oversee daily operations in Cape Town, Western Cape, ZA. This critical role ensures the seamless functioning of all online sales channels, from inventory management and order fulfillment to customer service and logistics. The ideal candidate will possess a strong understanding of supply chain dynamics, e-commerce platforms, and operational efficiency. You will be instrumental in streamlining processes, minimizing disruptions, and enhancing the overall customer experience. This position offers a fantastic opportunity to make a significant impact within a pivotal market in Cape Town, Western Cape, ZA, contributing to the company's growth and success in the competitive online retail space.

Key Responsibilities

• Oversee and manage all aspects of daily e-commerce operations, including order processing, inventory management, warehousing, and shipping.
• Develop and implement efficient operational workflows to improve order accuracy, reduce delivery times, and minimize costs.
• Manage relationships with third-party logistics (3PL) providers, carriers, and suppliers to ensure smooth operations.
• Monitor inventory levels across all sales channels and coordinate with procurement to prevent stockouts or overstock situations.
• Implement and maintain quality control measures to ensure product integrity and customer satisfaction.
• Handle and resolve complex customer service issues related to orders, shipping, and returns, escalating as necessary.
• Analyze operational data to identify bottlenecks and areas for process improvement, implementing solutions to enhance efficiency.
• Ensure compliance with all relevant regulations and industry standards.
• Collaborate with marketing and sales teams to support promotional activities and product launches.
• Contribute to strategic planning for e-commerce growth and scalability.

Requirements

• Bachelor's degree in Supply Chain Management, Business Administration, Logistics, or a related field.
• Minimum of 4 years of experience in e-commerce operations or supply chain management.
• Proven experience managing inventory, order fulfillment, and shipping processes.
• Strong understanding of e-commerce platforms (e.g., Shopify, Magento, WooCommerce) and ERP systems.
• Experience working with 3PL providers and freight carriers.
• Excellent problem-solving and decision-making skills.
• Strong organizational and time-management abilities.
• Proficiency in data analysis and reporting.
• Effective communication and interpersonal skills.
• Ability to thrive in a fast-paced, results-oriented environment.

Benefits

• Competitive annual salary with potential for bonuses based on performance.
• Comprehensive medical aid and retirement fund contributions.
• Opportunities for professional growth and skill development.
• A central work location in Cape Town, Western Cape, ZA.
• Employee discounts on a wide range of products.
• Regular performance reviews and feedback sessions.
• Supportive team culture focused on achieving collective goals.