E-commerce Operations Coordinator

Placements24; Mtubatuba Local Municipality; Hybrid; ZAR 180,000 - 320,000; Full time

Benefits offered by this job

Hybrid work arrangement

Competitive salary package

Career growth opportunities

Richards Bay location

Job summary

Placements24 in Richards Bay, KwaZulu-Natal, seeks an organized E-commerce Operations Coordinator to oversee day-to-day order processing, inventory control, and coordination with suppliers and logistics partners in a hybrid setup.

You will optimize fulfillment workflows, generate reports on key metrics, and maintain accurate records, while delivering exceptional customer service in a fast-paced online retail environment.

Qualifications

• Proven experience in e-commerce operations, logistics, or a related field.
• Strong understanding of order fulfillment, inventory management, and shipping processes.
• Excellent organizational and time-management skills.
• Proficiency in e-commerce platforms and inventory management software.
• Strong analytical and problem-solving abilities.
• Effective communication and interpersonal skills.
• Ability to multitask and prioritize in a dynamic environment.
• Familiarity with Microsoft Office Suite (Word, Excel, Outlook).
• Experience with hybrid work arrangements and maintaining productivity.
• Detail-oriented with a commitment to accuracy.

Responsibilities

• Oversee daily e-commerce order processing and fulfillment activities.
• Monitor inventory levels across various platforms and coordinate with warehouse teams to ensure accuracy.
• Liaise with shipping carriers and third-party logistics providers to manage shipments and resolve any delivery issues.
• Assist in managing supplier relationships and coordinating inbound inventory.
• Process returns and exchanges efficiently, ensuring customer satisfaction.
• Generate operational reports on key metrics such as order volume, fulfillment times, and inventory turnover.
• Identify and implement process improvements to enhance operational efficiency and reduce costs.
• Provide customer support for order-related inquiries.
• Ensure compliance with company policies and procedures related to e-commerce operations.
• Maintain accurate records of all operational activities.

Skills

E-commerce operations

Logistics

Inventory management

Shipping processes

Analytical thinking

Problem-solving

Communication skills

Multitasking

Microsoft Office

Hybrid work experience

Tools

Inventory management software

Microsoft Office Suite

Job description

About the Role

Our client, a prominent online retailer, is seeking an organized and detail-oriented E-commerce Operations Coordinator to join their team in Richards Bay, KwaZulu-Natal. This role is vital for ensuring the smooth and efficient day-to-day running of our client's e-commerce operations. You will be involved in a variety of tasks, from managing inventory and order fulfillment to coordinating with suppliers and logistics partners. The ideal candidate will have a strong understanding of e-commerce workflows, excellent problem-solving skills, and the ability to manage multiple priorities in a fast-paced environment. This position offers a fantastic opportunity to gain hands‑on experience in e-commerce logistics and operations within a supportive team. A hybrid work model allows for a balance between in-office collaboration and remote flexibility. You will play a key role in maintaining customer satisfaction by ensuring timely and accurate order processing and delivery. We are looking for someone proactive and adaptable, ready to contribute to the operational excellence of our client's growing online business. Your contribution will directly impact the efficiency and success of our client's fulfillment processes in the Richards Bay area.

Key Responsibilities

• Oversee daily e-commerce order processing and fulfillment activities.
• Monitor inventory levels across various platforms and coordinate with warehouse teams to ensure accuracy.
• Liaise with shipping carriers and third-party logistics providers to manage shipments and resolve any delivery issues.
• Assist in managing supplier relationships and coordinating inbound inventory.
• Process returns and exchanges efficiently, ensuring customer satisfaction.
• Generate operational reports on key metrics such as order volume, fulfillment times, and inventory turnover.
• Identify and implement process improvements to enhance operational efficiency and reduce costs.
• Provide customer support for order-related inquiries.
• Ensure compliance with company policies and procedures related to e-commerce operations.
• Maintain accurate records of all operational activities.

Requirements

• Proven experience in e-commerce operations, logistics, or a related field.
• Strong understanding of order fulfillment, inventory management, and shipping processes.
• Excellent organizational and time-management skills.
• Proficiency in e-commerce platforms and inventory management software.
• Strong analytical and problem-solving abilities.
• Effective communication and interpersonal skills.
• Ability to multitask and prioritize in a dynamic environment.
• Familiarity with Microsoft Office Suite (Word, Excel, Outlook).
• Experience with hybrid work arrangements and maintaining productivity.
• Detail-oriented with a commitment to accuracy.

Benefits

• Competitive salary package.
• Hybrid work arrangement offering flexibility.
• Opportunity to work with a growing e-commerce business in Richards Bay, KwaZulu-Natal.
• Gain valuable experience in e-commerce operations and logistics.
• Supportive team environment.
• Potential for career growth within the company.
• Contribution to the efficiency of an established online brand.