E-commerce Operations Coordinator

Placements24; Paarl; Hybrid; ZAR 240,000 - 360,000; Full time

Job summary

Placements24 in Paarl, Western Cape, seeks an E-commerce Operations Coordinator to manage inventory, coordinate order fulfillment, and liaise with 3PLs and suppliers. The role supports online store efficiency and customer satisfaction through accurate processing and timely deliveries.

The ideal candidate has 2+ years in e-commerce operations, strong organizational skills, and proficiency with CRM/ERP systems. A hybrid work setup is offered in Paarl.

Qualifications

• 2+ years in e-commerce operations, logistics, or supply chain roles.
• Experience with inventory and order fulfillment processes.
• Relevant qualification in logistics, supply chain or business administration preferred.

Responsibilities

• Oversee inventory levels and ensure accuracy to avoid stockouts or overstock.
• Coordinate order fulfillment including picking, packing, and shipping.
• Liaise with 3PLs and carriers to manage deliveries and resolve issues.
• Maintain supplier relationships and ensure timely goods delivery.
• Handle customer inquiries related to operations, tracking, returns, and damaged goods.
• Monitor KPIs and identify process improvements.
• Record inventory, orders, and shipments in the e-commerce system.
• Collaborate with sales and marketing to support promos and launches.
• Ensure compliance with regulations and company policies for ops and logistics.

Skills

E-commerce operations

Inventory management

Logistics coordination

Supplier relations

CRM/ERP software

Communication skills

Analytical skills

Time management

Education

Bachelor's degree in Logistics / Supply Chain / Business Administration

Tools

CRM systems

ERP systems

Inventory management software

3PL systems

Job description

About the Role

Our client, a dynamic e-commerce business located in Paarl, Western Cape , is seeking a proactive and organized E-commerce Operations Coordinator to join their growing team. This role is crucial for ensuring the smooth and efficient day-to-day operations of the online store. You will be responsible for managing inventory levels, coordinating order fulfillment, liaising with suppliers and logistics partners, and resolving customer service issues related to operations. The ideal candidate will have a keen eye for detail, excellent problem-solving skills, and a passion for optimizing operational processes within an e-commerce environment. This position offers a fantastic opportunity to contribute to the operational success of a thriving business in the heart of the Cape Winelands. You will play a vital role in ensuring customer satisfaction through timely and accurate order processing and delivery. The role requires a hands-on approach and the ability to manage multiple priorities effectively. We are looking for someone who can bring efficiency and reliability to our client's operational workflow.

Key Responsibilities

• Oversee and manage inventory levels, ensuring accuracy and minimizing stockouts or overstock situations.
• Coordinate order fulfillment processes, including picking, packing, and shipping, in a timely manner.
• Liaise with third-party logistics providers (3PLs) and shipping carriers to manage deliveries and resolve any shipping-related issues.
• Manage supplier relationships, ensuring timely delivery of goods and effective communication.
• Handle customer inquiries and resolve operational issues, such as order tracking, returns, and damaged goods.
• Monitor key operational performance indicators (KPIs) and identify areas for process improvement.
• Maintain accurate records of inventory, orders, and shipments within the e-commerce platform and internal systems.
• Collaborate with the sales and marketing teams to support promotional campaigns and new product launches.
• Ensure compliance with all relevant regulations and company policies regarding operations and logistics.

Requirements

• Proven experience (2+ years) in e-commerce operations, logistics, or supply chain management.
• Experience with inventory management systems and order fulfillment processes.
• Strong understanding of shipping procedures and relationships with logistics partners.
• Excellent organizational and time management skills, with the ability to multitask effectively.
• Proficiency in using e-commerce platforms and related software (e.g., CRM, ERP systems).
• Strong problem‑solving abilities and a customer‑centric approach.
• Excellent communication and interpersonal skills.
• A relevant qualification in Logistics, Supply Chain Management, or Business Administration is advantageous.
• Ability to work effectively in a hybrid model, balancing remote work with required on‑site presence in Paarl, Western Cape.

Benefits

Our client offers a competitive salary, opportunities for professional development, and a dynamic work environment in the beautiful region of Paarl, Western Cape . Enjoy a hybrid work arrangement that provides flexibility and work‑life balance. Our client is committed to fostering a positive and supportive company culture. Gain valuable experience in managing the operational backbone of a successful e-commerce business. This role offers the chance to implement improvements and directly impact customer satisfaction and operational efficiency for our client. Be part of a team dedicated to excellence in e-commerce delivery.