Remote E-commerce Operations Specialist - FMCG

Placements24; Cape Town; Hybrid; ZAR 420,000 - 600,000; Full time

Benefits offered by this job

Fully remote work

Professional development opportunities

Online training resources

Job summary

Placements24 is seeking a meticulous E-commerce Operations Specialist to join a fully remote team. You will manage day-to-day e-commerce operations, optimize the customer journey, and ensure timely order processing from a globally distributed team.

The role requires 3+ years in e-commerce ops, proficiency with Shopify/Magento/Amazon Seller Central, strong data analytics, and excellent remote collaboration skills. A pro-active approach and OMS experience are essential.

Qualifications

• Bachelor’s degree in Business, Marketing, Logistics, or related field.
• 3+ years of e-commerce operations experience, preferably FMCG.
• Experience with online retail platforms (Shopify, Magento, Amazon Seller Central).
• Strong data analysis and ability to derive actionable insights from sales data.
• Excellent organizational and time-management skills in a remote setting.
• Familiarity with e-commerce analytics tools and reporting software.
• Strong communication and interpersonal skills for virtual teams.
• Self-starter with proactive problem-solving approach.
• Experience with inventory management systems and order management systems.

Responsibilities

• Oversee entire e-commerce order fulfillment process with accuracy and timeliness.
• Monitor online inventory across platforms to prevent stockouts.
• Collaborate with 3PL providers for warehousing and delivery.
• Analyze sales data to identify trends and improvements.
• Optimize product listings and promotional campaigns on platforms.
• Handle customer service queries related to online orders, returns, exchanges.
• Stay updated on e-commerce best practices and industry trends.
• Troubleshoot operational issues on e-commerce platforms.
• Coordinate with marketing to align promotions with operations.
• Contribute to overall e-commerce strategy.

Skills

E-commerce operations

Data analysis

Remote teamwork

OMS experience

Inventory management

Education

Bachelor's degree (Business/Marketing/Logistics)

Tools

Shopify

Magento

Amazon Seller Central

OMS

Job description

About the Role

Our client, a prominent player in the FMCG sector, is actively seeking a meticulous and results-oriented E-commerce Operations Specialist to join their fully remote team. This role is crucial for ensuring the seamless execution of all online sales operations and optimizing the customer journey across various digital platforms. You will be responsible for managing the day-to-day operations of our client's e-commerce channels, ensuring efficient order processing, inventory management, and customer satisfaction. This is a fantastic opportunity to contribute to the growth of a leading FMCG brand from the comfort of your own home, working with a globally distributed team. The position requires a proactive individual with a keen eye for detail and a passion for digital commerce within the fast-paced FMCG landscape. You will be a key point of contact for online sales-related queries and initiatives, driving efficiency and effectiveness.

Key Responsibilities

• Oversee and manage all aspects of the e-commerce order fulfillment process, ensuring accuracy and timeliness.
• Monitor and manage online inventory levels across different platforms to prevent stockouts and overselling.
• Collaborate with third-party logistics (3PL) providers to ensure efficient warehousing and delivery.
• Analyze e-commerce sales data and performance metrics to identify trends and areas for improvement.
• Implement and optimize website content, product listings, and promotional campaigns on e-commerce platforms.
• Manage customer service inquiries related to online orders, returns, and exchanges, ensuring a positive customer experience.
• Stay updated on e-commerce best practices, industry trends, and competitor activities.
• Troubleshoot and resolve any operational issues that arise on the e-commerce platforms.
• Work closely with the marketing team to ensure alignment between promotional activities and operational capabilities.
• Contribute to the development and execution of the overall e-commerce strategy.

Requirements

• Bachelor's degree in Business, Marketing, Logistics, or a related field.
• Proven experience (3+ years) in e-commerce operations, preferably within the FMCG industry.
• Demonstrated understanding of online retail platforms (e.g., Shopify, Magento, Amazon Seller Central).
• Strong analytical skills with the ability to interpret sales data and provide actionable insights.
• Excellent organizational and time management skills, with the ability to manage multiple tasks simultaneously in a remote setting.
• Proficiency in using e-commerce analytics tools and reporting software.
• Exceptional communication and interpersonal skills, comfortable working in a virtual team environment.
• A self-starter with a proactive approach to problem-solving.
• Experience with inventory management systems and order management systems (OMS).
• Familiarity with digital marketing concepts is a plus.

Benefits

• Competitive annual salary.
• Fully remote work arrangement, offering flexibility and work-life balance.
• Opportunity to work with a globally recognized FMCG brand.
• Contribution to a dynamic and forward-thinking digital team.
• Professional development opportunities.
• Access to online training resources and virtual team-building activities.
• The convenience of working from any location within South Africa.