Remote E-commerce Operations Specialist - FMCG

Placements24; Durban; Hybrid; ZAR 400,000 - 700,000; Full time

Benefits offered by this job

Fully remote work

Professional development

Home office stipend

Job summary

Placements24 is recruiting a Remote E-commerce Operations Specialist for a leading FMCG client. The role focuses on managing online sales channels, optimizing the digital customer journey, and driving online growth from a home office.

You will collaborate with internal teams and external partners to ensure seamless order fulfillment, accurate product listings, and data-driven insights for conversion optimization. Remote work is supported.

Qualifications

• Bachelor's degree preferred or equivalent experience.
• 3-5 years in e-commerce operations, online merchandising, or digital marketing.
• Strong knowledge of analytics tools and CMS platforms.
• Excellent analytical and problem solving skills.

Responsibilities

• Manage product listings, content and merchandising across e-commerce platforms.
• Monitor website performance and coordinate with development teams to fix issues.
• Process online orders and coordinate with logistics partners for fulfillment.
• Analyze sales data and site traffic to identify trends and opportunities.
• Plan and manage promotions and discounts on e-commerce channels.
• Ensure brand consistency across digital touchpoints.
• Handle customer inquiries from e-commerce channels and escalate when needed.
• Collaborate with marketing to support digital campaigns and optimize conversions.
• Stay updated on e-commerce trends in the FMCG sector.

Job description

About the Role

Our client, a leading innovator in the Fast-Moving Consumer Goods (FMCG) sector, is actively seeking a highly organized and tech-savvy Remote E-commerce Operations Specialist. This fully remote position is designed for individuals who excel in managing online sales channels and optimizing the digital customer journey. You will be responsible for overseeing the day-to-day operations of our client's e-commerce platforms, ensuring a seamless and efficient experience for online shoppers. This role requires a proactive approach to problem-solving, a keen eye for detail, and a strong understanding of e-commerce best practices within the FMCG space. You will collaborate with various internal teams and external partners to drive online sales growth and enhance customer satisfaction. This is a fantastic opportunity to contribute to a dynamic and forward-thinking company from the comfort of your home office, leveraging your expertise in e-commerce operations. We are committed to building a diverse and inclusive remote workforce.

Key Responsibilities

• Manage and optimize product listings, content, and merchandising across various e-commerce platforms (e.g., client's own website, online marketplaces).
• Monitor website performance, identify technical issues, and coordinate with development teams for timely resolution.
• Process and manage online orders efficiently, ensuring accuracy and timely fulfillment in coordination with logistics partners.
• Analyze sales data, website traffic, and customer behavior to identify trends and provide actionable insights for improving online performance.
• Implement and manage promotional campaigns, discounts, and marketing initiatives on e-commerce channels.
• Ensure consistent brand representation and adherence to brand guidelines across all digital touchpoints.
• Manage customer inquiries, feedback, and reviews received through e-commerce channels, escalating issues as needed.
• Collaborate with marketing teams to support digital marketing campaigns and optimize conversion rates.
• Stay updated on the latest e-commerce trends, technologies, and best practices, particularly within the FMCG sector.
• Contribute to the continuous improvement of the online customer experience and operational efficiency.

Requirements

• Bachelor's degree in Business, Marketing, E-commerce, or a related field is preferred, or equivalent practical experience.
• Proven experience (3-5 years) in e-commerce operations, online merchandising, or digital marketing, preferably within the FMCG industry.
• Strong understanding of e-commerce platforms, analytics tools (e.g., Google Analytics), and content management systems.
• Excellent analytical and problem-solving skills with a data-driven approach.
• Exceptional organizational and time management skills, with the ability to manage multiple tasks simultaneously in a remote setting.
• Strong written and verbal communication skills.
• Familiarity with online retail trends and consumer behavior in the South African market.
• Ability to work independently with minimal supervision and collaborate effectively with remote teams.
• Proficiency in Microsoft Office Suite, especially Excel.
• Experience with A/B testing and conversion rate optimization techniques is a plus.

Benefits

• A competitive annual salary of R .
• The flexibility of a fully remote work arrangement.
• Opportunities for professional development and upskilling in e-commerce.
• Contribution to a dynamic and growing online presence for a leading FMCG company.
• Access to online training resources and virtual team-building activities.
• Regular performance reviews and feedback sessions.
• A supportive and collaborative remote team culture.
• Contribution towards home office setup expenses.
• The ability to make a tangible impact on online sales and customer experience from anywhere.
• Exposure to cutting-edge digital strategies in the FMCG market.