E-commerce Operations Coordinator

Placements24; Upington; Hybrid; ZAR 83,000 - 124,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Placements24 in Upington, Northern Cape, SA, seeks an organized E-commerce Operations Coordinator to support daily online operations, inventory management, and customer support coordination in a hybrid role.

Responsibilities include order processing, stock monitoring, listings maintenance, and reporting, with a proactive owner mindset and strong admin skills. 2+ years in a related role preferred; salary is hourly and negotiable.

Qualifications

• High school diploma or equivalent; a certificate or diploma in Business Administration or related field is a plus.
• Minimum of 2 years of experience in an administrative, operations, or customer service role, preferably within e-commerce.
• Strong organizational and time management skills with the ability to prioritize tasks effectively.
• Excellent attention to detail and accuracy.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) or Google Workspace.
• Familiarity with e-commerce platforms (e.g., Shopify, WooCommerce) is advantageous.
• Good communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Proactive attitude and willingness to learn new skills.
• Basic understanding of inventory management and order fulfillment processes.

Responsibilities

• Assist in managing online order processing and fulfillment, ensuring accuracy and timeliness.
• Monitor inventory levels and coordinate with suppliers or warehouse teams to maintain stock availability.
• Support customer service inquiries via email, phone, and social media channels, escalating issues as needed.
• Coordinate with shipping partners to ensure timely dispatch and delivery of orders.
• Help maintain product listings on the e-commerce platform, ensuring accuracy of descriptions, pricing, and images.
• Assist in generating reports on sales, inventory, and operational performance.
• Ensure compliance with company policies and procedures related to e-commerce operations.
• Support the E-commerce Operations Manager in implementing process improvements.
• Handle returns and exchanges efficiently according to company policy.
• Perform various administrative tasks to support the smooth operation of the e-commerce department.

Skills

Organizational skills

Time management

Attention to detail

Communication

Teamwork

Proactive attitude

Independent work

Administrative skills

Microsoft Office

Google Workspace

Shopify

WooCommerce

Education

High school diploma

Business Administration certificate/diploma

Tools

Microsoft Word

Microsoft Excel

Outlook

Google Workspace

Shopify

WooCommerce

Job description

About the Role

Our client seeks a highly organized and detail-oriented E-commerce Operations Coordinator to support their growing online business in Upington, Northern Cape, ZA . This role plays a crucial part in ensuring the smooth functioning of daily e-commerce operations, from order processing to inventory management and customer support coordination. The position offers a flexible hybrid work arrangement, allowing for a balance between on-site and remote duties. The ideal candidate is proactive, possesses excellent administrative skills, and has a keen understanding of operational workflows within an e-commerce context. This is an excellent opportunity for someone looking to gain valuable experience in a fast-paced e-commerce environment.

Key Responsibilities

• Assist in managing online order processing and fulfillment, ensuring accuracy and timeliness.
• Monitor inventory levels and coordinate with suppliers or warehouse teams to maintain stock availability.
• Support customer service inquiries via email, phone, and social media channels, escalating issues as needed.
• Coordinate with shipping partners to ensure timely dispatch and delivery of orders.
• Help maintain product listings on the e-commerce platform, ensuring accuracy of descriptions, pricing, and images.
• Assist in generating reports on sales, inventory, and operational performance.
• Ensure compliance with company policies and procedures related to e-commerce operations.
• Support the E-commerce Operations Manager in implementing process improvements.
• Handle returns and exchanges efficiently according to company policy.
• Perform various administrative tasks to support the smooth operation of the e-commerce department.

Requirements

• High school diploma or equivalent; a certificate or diploma in Business Administration or a related field is a plus.
• Minimum of 2 years of experience in an administrative, operations, or customer service role, preferably within e-commerce.
• Strong organizational and time management skills with the ability to prioritize tasks effectively.
• Excellent attention to detail and accuracy.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) or Google Workspace.
• Familiarity with e-commerce platforms (e.g., Shopify, WooCommerce) is advantageous.
• Good communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Proactive attitude and willingness to learn new skills.
• Basic understanding of inventory management and order fulfillment processes.

Benefits

Our client offers a competitive hourly wage, commensurate with experience. As a contractor, you will have flexibility in your work schedule, with a hybrid model combining office and remote tasks. This role provides an excellent platform for professional growth and learning within the dynamic e-commerce industry. Join a supportive team in Upington, Northern Cape, ZA , and contribute to the success of our online business.