E-commerce Operations Coordinator

Placements24; LegKraal Gate; Hybrid; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Hybrid work model

Professional development

Job summary

Placements24 seeks an E-commerce Operations Coordinator to manage day-to-day online business operations, including order fulfillment, inventory management, and logistics coordination. Based in Mahikeng, North West, ZA, this hybrid role collaborates with internal teams and partners to optimize processes and deliver excellent service.

The ideal candidate has 2+ years in e-commerce operations, strong supply chain knowledge, and excellent organizational skills.

Qualifications

• Bachelor's degree in Supply Chain Management, Business Administration, Operations Management, or related field.
• Minimum of 2 years in e-commerce operations, logistics, or supply chain management.
• Solid understanding of inventory management and order fulfillment.
• Proficiency with inventory management software and e-commerce platforms.
• Hybrid work experience is beneficial.

Responsibilities

• Oversee order fulfillment from placement to delivery with accuracy and timeliness.
• Coordinate with warehouse staff, carriers, and 3PLs for inventory and dispatch.
• Monitor inventory levels across channels to prevent stockouts or overstock.
• Process returns and exchanges efficiently to ensure customer satisfaction.
• Develop and implement operational process improvements to cut costs.
• Maintain records and generate reports on key metrics like order volume and turnover.
• Collaborate with customer service on order-related inquiries.
• Support E-commerce Operations Manager on projects and daily tasks.

Skills

Problem solving

Analytical thinking

Organizational skills

Communication skills

Education

Bachelor's degree in Supply Chain Management

Tools

Inventory management software

E-commerce platforms

Job description

About the Role

Our client, a bustling e-commerce enterprise, is seeking a proactive and detail-oriented E-commerce Operations Coordinator to support the smooth functioning of their online business. This role is essential for managing the day-to-day operations, including order fulfillment, inventory management, and logistics coordination, ensuring efficient delivery to customers. You will work closely with various internal teams and external partners to optimize operational processes and maintain high standards of service. The ideal candidate has a strong understanding of supply chain principles, excellent organizational skills, and a keen eye for detail. This position offers a dynamic environment and the opportunity to contribute to the efficiency of a growing e-commerce company based in **Mahikeng, North West, ZA**.

Key Responsibilities

• Oversee and manage the order fulfillment process from placement to delivery, ensuring accuracy and timeliness.
• Coordinate with warehouse staff, shipping carriers, and third-party logistics providers to ensure efficient inventory management and timely dispatch of orders.
• Monitor inventory levels across all channels and implement strategies to prevent stockouts or overstock situations.
• Process returns and exchanges efficiently, ensuring customer satisfaction.
• Troubleshoot and resolve operational issues related to order processing, shipping, and inventory.
• Assist in the development and implementation of operational process improvements to enhance efficiency and reduce costs.
• Maintain accurate operational records and generate reports on key metrics such as order volume, fulfillment times, and inventory turnover.
• Collaborate with customer service to address any order-related customer inquiries or issues.
• Ensure compliance with all relevant health, safety, and environmental regulations.
• Support the E-commerce Operations Manager in various projects and daily tasks.

Requirements

• Bachelor's degree in Supply Chain Management, Business Administration, Operations Management, or a related field.
• Minimum of 2 years of experience in e-commerce operations, logistics, or supply chain management.
• Solid understanding of inventory management principles and order fulfillment processes.
• Proficiency with inventory management software and e-commerce platforms.
• Excellent organizational and time management skills, with a strong ability to prioritize tasks.
• Strong problem-solving and analytical skills.
• Effective communication and interpersonal skills.
• Ability to work effectively both independently and as part of a team.
• Experience in a **hybrid** work environment is beneficial.
• Must be located in or willing to work from **Mahikeng, North West, ZA**.

Benefits

Our client offers a competitive salary, opportunities to gain hands-on experience in e-commerce operations, professional development, and a collaborative team atmosphere. You will play a crucial role in ensuring the efficient delivery of products to customers. This **hybrid** role based in **Mahikeng, North West, ZA** provides a stable work environment and career growth potential.