E-commerce Operations Coordinator

Placements24; Rustenburg; Presencial; ZAR 180 000 - 240 000; Tempo integral

Resumo da oferta

Placements24 is seeking a detail-oriented E-commerce Operations Coordinator to manage the day-to-day online store activities from Rustenburg. You will oversee order processing, inventory control, shipping coordination, and post-purchase support to ensure a seamless customer experience.

In this fast-paced role, you will collaborate with suppliers and warehouse staff, monitor website performance, and maintain accurate records in the designated systems.

Qualificações

• Experience in e-commerce operations or logistics.
• Strong inventory management knowledge.
• Excellent organizational and detail-oriented.
• Proficiency with e-commerce platforms and OMS.
• Good communication and customer service skills.

Responsabilidades

• Oversee the entire order fulfillment process from receipt to dispatch.
• Manage inventory levels across online platforms and coordinate with suppliers/warehouse.
• Process customer orders, generate shipping labels, and coordinate with logistics partners.
• Respond to customer inquiries and resolve issues related to orders, shipping, and returns.
• Monitor website performance and liaise with the technical team for prompt resolution.
• Maintain accurate records of sales, inventory, and customer interactions in the systems.

Conhecimentos

E-commerce operations

Inventory management

Order fulfillment

Shipping logistics

Customer service

Organizational skills

Ferramentas

Order management systems

E-commerce platforms

Shipping labels software

Descrição da oferta de emprego

About the Role

Our client is seeking a detail-oriented and proactive E-commerce Operations Coordinator to manage the day-to-day operations of their online store in Rustenburg . This role is crucial for ensuring a smooth and efficient customer experience, from order placement to fulfillment and post-purchase support. You will be responsible for overseeing inventory management, order processing, shipping logistics, and customer service inquiries. This is an excellent opportunity for an organized individual with a passion for e-commerce to contribute to the operational excellence of a growing business and gain hands‑on experience in a vital business function within a structured operational environment.

Key Responsibilities

• Oversee the entire order fulfillment process, ensuring accuracy and timeliness from order receipt to dispatch.
• Manage inventory levels across all online platforms, coordinating with suppliers and warehouse staff to maintain optimal stock.
• Process customer orders, generate shipping labels, and coordinate with logistics partners for timely deliveries.
• Respond to customer inquiries and resolve issues related to orders, shipping, and returns in a professional and timely manner.
• Monitor website performance for operational issues and liaise with the technical team for prompt resolution.
• Maintain accurate records of sales, inventory, and customer interactions in the relevant systems.

Requirements

• Previous experience in e-commerce operations , logistics, or a similar administrative role.
• Strong understanding of inventory management and order fulfillment processes.
• Excellent organizational skills and meticulous attention to detail.
• Proficiency in using e-commerce platforms and order management systems.
• Good communication and customer service skills, with the ability to handle challenging situations professionally.
• Ability to work effectively in a fast-paced, hands‑on environment.

Benefits

• Competitive starting salary with opportunities for annual review.
• Stable, full-time employment with a focus on operational efficiency.
• Exposure to all facets of e-commerce operations and supply chain management.
• Friendly and supportive team environment dedicated to customer satisfaction.
• Potential for career growth within the company's operational departments.