Remote E-commerce Operations Specialist

Placements24; Randburg; Hybrid; ZAR 300,000 - 420,000; Full time

Benefits offered by this job

Competitive salary

Fully remote work

Growth opportunities

Training & development

Supportive virtual team culture

Job summary

Placements24 is seeking a detail-oriented Remote E-commerce Operations Specialist to manage online listings, coordinate order fulfillment, and analyze performance metrics. This fully remote role supports Randburg-based operations and emphasizes optimizing the customer journey and conversion rates.

You will work with Shopify, Magento, and WooCommerce, leveraging analytics tools to drive growth, while collaborating with teams across locations in a distributed setup.

Qualifications

• Experience in e-commerce operations or online retail roles.
• Familiar with major platforms: Shopify, Magento, WooCommerce.
• Strong analytical skills with e-commerce analytics tools.
• Excellent organizational and project management abilities.
• Effective remote communication and self-management.
• Ability to work independently and remotely.

Responsibilities

• Manage and maintain product listings across e-commerce platforms, ensuring accuracy and completeness.
• Coordinate order fulfillment processes, liaising with warehouses and logistics partners.
• Monitor inventory levels and proactively address any discrepancies or stock-outs.
• Analyze e-commerce sales data and performance metrics to identify trends and areas for improvement.
• Implement strategies to enhance the customer journey and optimize conversion rates.
• Troubleshoot and resolve issues related to online orders, shipping, and customer inquiries.

Skills

E-commerce ops

Shopify

Magento

WooCommerce

Data analytics

Remote collaboration

Project management

Tools

Google Analytics

Order management systems

Job description

About the Role

Our client is seeking a detail-oriented and proactive Remote E-commerce Operations Specialist to manage and optimize their online retail operations. This role is fully remote, allowing you to contribute from anywhere while playing a key part in ensuring a smooth and efficient e-commerce experience for customers. You will be responsible for managing online listings, coordinating order fulfillment, and analyzing performance metrics to drive growth. This is an ideal position for someone with a strong understanding of e-commerce platforms and a passion for optimizing online retail processes, working remotely to support operations based in Randburg .

Key Responsibilities

• Manage and maintain product listings across various e-commerce platforms, ensuring accuracy and completeness.
• Coordinate order fulfillment processes, liaising with warehouses and logistics partners.
• Monitor inventory levels and proactively address any discrepancies or stock-outs.
• Analyze e-commerce sales data and performance metrics to identify trends and areas for improvement.
• Implement strategies to enhance the customer journey and optimize conversion rates.
• Troubleshoot and resolve issues related to online orders, shipping, and customer inquiries.

Requirements

• Proven experience in e-commerce operations or a similar online retail role.
• Familiarity with major e-commerce platforms (e.g., Shopify, Magento, WooCommerce).
• Strong analytical skills and experience with e-commerce analytics tools.
• Excellent organizational and project management abilities.
• Effective communication skills for remote collaboration.
• Ability to work independently and manage tasks efficiently in a remote setting.

Benefits

• Competitive salary commensurate with experience.
• Fully remote work arrangement, promoting flexibility and autonomy.
• Opportunities to work with a dynamic and growing e-commerce business.
• Professional development and training in e-commerce best practices.
• A supportive virtual team culture focused on collaboration and results.